Remote Senior Manager, Product Support; Tier 4
New York, New York County, New York, 10261, USA
Listed on 2026-09-30
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Management
Project & Program Management, Change Management
Location: New York
Hidden Jobs is seeking a senior Tier 4 escalation lead for our hospitality technology platform. You will blend hands-on incident resolution with people leadership, shaping how escalations influence R&D priorities.
You will coach a team of ~10 SMEs, build a Jira-based workflow, maintain the knowledge base and AI tooling, and report metrics to drive continuous improvement. Remote-first with international flexibility.
We invite applications for the Remote Senior Manager, Product Support (Tier
4) position located in United States.
The Remote Senior Manager, Product Support (Tier
4) position in the Management & Operations, Sales field is open for applications.
We have an opening for a Remote Senior Manager, Product Support (Tier
4) in United States within Management & Operations, Sales.
This role, Remote Senior Manager, Product Support (Tier
4) at Hidden Jobs, could be your next opportunity.
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