Branch Manager

Job Description

Job Description

Job description:

BRANCH MANAGER

Ditch Witch of the Carolinas, family-owned since 1974 with the home office in Charlotte, NC and three full-service branches in South Carolina

Ditch Witch of the Carolinas is the authorized dealer for the full-line Ditch Witch Equipment, Hammerhead Piercing Tools, American Augers, Morbark Chippers, Rayco Stump Grinders, Trailers and Attachments.

The Branch Manager is responsible for the safe, profitable and efficient operation of the branch.

This is a "hands-on" position working at the service desk, parts counter, shipping & receiving, and service department.

Understands & enforces company policies, procedures and processes including safety and ensuring a high level of customer service and operations.

• Assigns & delegates work, monitors progress, communication with customers on the status of parts orders, service repairs, inventory status, work flow, etc.
• Reviews paperwork, work-in-progress and completed work to ensure repairs and parts orders are moving forward in a timely & accurate manner.
• Responsible for assigning duties for facility and grounds and vehicle maintenance:
  Selects vendors and manages preventive maintenance for shop equipment including but not limited to cranes, fire extinguishers, forklifts, security systems, wash bays, tools, etc.
• Proactively engages with customers
• Outsources or assigns internally as applicable, the grounds, facilities, housekeeping and vehicle maintenance duties

• Valid driver's license;
  Insurable
• Excellent verbal communication skills
• Demonstrates leadership
• Proven success developing, growing or turning around an underperforming operation
• Dealership experience with counter parts sales & managing a service department
• Sales & customer service oriented
• Conflict resolution and negotiating skills
• Punctual and dependable
• Ability to operate construction equipment and standard shop tools
• Knowledge of industry-related safety, OSHA & EPA regulations
• Strong mechanical aptitude
• Proficient with parts & service software, preferably CDK

• Company pays 100% of employee's health, dental, vision, short-term disability insurance premiums & $15,000 life insurance policy.
• Vacation, sick leave & 7 paid holidays, jury duty & bereavement pay
• Profit Sharing
• Referral Program
• Holiday Bonus
• Uniforms
• Company cell phone
• Weekly base pay; commission paid monthly

Monday - Friday

7 a.m.

- 5 p.m.

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion or