Senior Director Client Services; Remote

Since 1998, Businessolver has delivered market-changing benefits technology and services supported by an intrinsic responsiveness to client needs. The company creates client programs that maximize benefits program investment, minimize risk exposure, and engage employees with easy-to-use solutions and communication tools to assist them in making wise and cost-efficient benefits selections. Founded by HR professionals, Businessolver’s unwavering service-oriented culture and secure SaaS platform provide measurable success in its mission to provide complete client delight.

The Senior Director of Client Services is an executive leader who sets the vision and direction for client service excellence across the organization. This role leads strategy meetings with clients, supports complex client engagements, and drives renewal and cross-sell initiatives. The Senior Director of Client Services oversees the execution of performance management, resource development, and compensation processes, while fostering a culture of continuous improvement and collaboration.

With a strong focus on client satisfaction and business growth, this individual ensures that Businessolver remains a trusted partner for benefits administration.

• Partner with Project Management and Production Planning team members daily to review capacity, team deliverables, and performance.

• Provide directions on documentation of work requests, participating in discussions to define and assign work to appropriate resources.

• Review and analyze performance on client health scorecard weekly, reviewing risk areas with team members as needed.

• Act as client escalation point for service delivery concerns providing oversight and drive delivery of key initiatives, ensuring all items are documented and addressed.

• Provide operational performance reports to client leadership team, identifying successes, risks and needs weekly.

• Conduct regular strategy meetings with Customer Success team to review client activity, needs, and performance.

• Lead daily stand-up meetings with team members to communicate business initiatives and review deliverables such as open cases, file activity, and other related client maintenance tasks.

• Manage team members by conducting regular 1:1’s, reviewing work, processes and other team members needs to ensure successful execution of assigned tasks.

• Conduct new team member training and support overall learning paths for all team members, aligning resources as needed.

• Ensure team is executing against Annual Enrollment related activities and proactively engage the clients and internal teams as needed on open items.

• Participate in sales finalist meetings and partner with the sales team on prospective visits and scope of services presentations.

• Engage in ongoing educational opportunities on product releases, updates, and system functionality.

• Performs other duties as assigned.

• Comply with all policies and standards.