Engagement Manager II; Fulltime Remote

Description

Think of TEKsystems Global Services (TGS) as the growth solution for enterprises today. We unleash growth through technology, strategy, design, execution, and operations with a customer-first mindset for bold business leaders. We deliver cloud, data, and customer experience solutions. Our partnerships with leading cloud, design, and business intelligence platforms fuel our expertise.

We value deep relationships, dedication to serving others, and inclusion. We drive positive outcomes for our people and our business, stay true to our commitments, and act in harmony with our words. We exist to create significant opportunity for people to achieve fulfillment through career success.

The Engagement Manager II (EM II) is a delivery leadership position within the TEKsystems Global Services (TGS) organization, responsible for managing one or more engagements or engagement teams at a time. The EM II manages the customer experience through regular check-ins and timely updates on engagement progress. The EM II ensures high-quality service delivery and a high level of client satisfaction that aligns with client success criteria.

The role quantifies the business benefits of engagement outcomes throughout the engagement lifecycle. This position requires strong project management skills, proficiency in relevant technical practices, and a proven track record of successful client engagements. The role is measured by customer satisfaction, customer retention/expansion, financial targets achieved, and billable utilization for all engagements in their portfolio. This role may require travel several times per year.

• Advanced Engagement Management:
  Oversee engagements with varying delivery models to ensure that objectives are achieved, delivered according to schedule, and within budget. Also ensure internal compliance requirements are met. Consistently provides strategic value to clients and engagements.
• Strategic Client Relationship Management:
  Builds rapport and maintains relationships with client stakeholders to understand their long-term goals and align services accordingly.
• Stakeholder Communication:
  Regularly informing internal and external stakeholders about the progress, challenges, and results of engagement activities.
• Financial Management:
  Managing engagement finances, including budgeting, forecasting, and ensuring profitability.
• Resource Allocation and Optimization:
  Ensuring efficient resource utilization across engagements, optimizing team performance and engagement outcomes.
• Risk Management and Mitigation:
  Identifying potential risks early and implementing mitigation strategies to ensure engagement stability.
• Performance Reporting:
  Preparing detailed performance reports and presenting them to senior management and clients.
• Team Leadership and Development:
  Leading larger engagement teams, mentoring resources, and fostering a collaborative team environment.
• Client Satisfaction and Retention:
  Focusing on client satisfaction and retention by delivering high-quality services and addressing any issues promptly.
• Business Development:
  Identifying opportunities and collaborating with sales partners on upselling and cross-selling to support organic business growth.

• Manages Complexity:
  Makes sense of complex, high-volume, and sometimes contradictory information to solve problems effectively.
• Action Oriented:
  Takes on new opportunities and tough challenges with urgency, high energy, and enthusiasm.
• Communicates Effectively:
  Develops and delivers multi-mode communications that clearly convey an understanding of different audiences' unique needs. Actively listens to understand customer needs and clearly articulates solution options.
• Customer Focus:
  Builds strong customer relationships and delivers customer-centric solutions. Takes a consultative approach to propose solutions that benefit the customer and meet their business needs, serving as a trusted partner and advisor.
• Drives Results:
  Creates a climate where people are motivated to do their best to help the organization achieve its objectives. Holds regular team meetings and encourages input from others.
• Collaboration:
  
  Works well with cross-functional teams, fostering a collaborative environment to achieve common goals.

• Bachelor's Degree or equivalent experience.
• Minimum of 5 years of experience in project…