Manager, Process Engineer

8901 - Corp Office West Crk - 12800 Tuckahoe Creek Parkway, Richmond, Virginia, 23238

Car Max, the way your career should be!

As a Manager, Process Engineering, you will lead large scale, high impact initiatives and programs that strengthen operational excellence across Car Max. You will serve as a trusted leader, people developer, and role model in continuous improvement, providing thoughtful recommendations, analysis, and guidance that support Car Max standards, best practices, and product innovation. This role requires strong partnership skills, a passion for solving complex problems, and a commitment to improving customer and associate experiences.

You will collaborate with Field and Home Office teams, work directly with stores, and balance multiple priorities while driving meaningful, people centered results.

Why Car Max? At Car Max, we are the nation’s largest retailer of used cars with stores from coast to coast, and we are still growing. We’re rethinking the way people buy cars – and it’s our associates that help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. This is where innovation meets passion – be inspired and supported to take us to the future.

This team plays a key role in leading enterprise level initiatives, advancing continuous improvement, and developing process solutions that support Service Operations and Logistics. As Manager, Process Engineering, you will also serve as the primary point of contact for specialized programs, partnering closely with business areas and mentoring fellow Process Engineers to strengthen overall team capability.

• Apply technical expertise to analyze and resolve cross functional challenges involving tools, equipment, processes, and staffing.
• Lead Kaizen and process improvement activities to uncover opportunities and drive operational enhancements.
• Monitor performance metrics and use root cause analysis to identify sources of failure and deliver corrective actions.
• Guide large scale initiatives by influencing cost, quality, and speed through Human Factors, Ergonomics, layout optimization, and other engineering methods.
• Drive continuous improvement efforts that strengthen Service Operations and Logistics performance.
• Serve as the program owner and primary point of contact for specialized business areas supported by Process Engineering.
• Work effectively in store and shop floor environments, including the ability to lift up to 50 lbs and stand when evaluating processes.

• Industrial Engineering degree with experience managing projects and leading teams.
• Demonstrates strong coaching skills by observing work, providing timely feedback, and recognizing performance patterns.
• Breaks down complex problems into manageable actions with clear plans for follow up and sustainment.
• Delegates effectively while staying connected to daily operations to support accountability and results.
• Builds trusted relationships by communicating clearly and influencing across levels.
• Leads by example, modeling strong performance behaviors and inspiring teams through change.
• Proficient in AutoCAD, Microsoft Office, and Visio, and able to work in both office and shop floor environments while wearing Car Max required apparel; travel approximately 20–30%.

• Approximately 6–10 years of Lean experience.

About Car Max At Car Max, we revolutionized the used car buying experience over 30 years ago by introducing transparency and integrity into the process. Our commitment to customer experience, innovation, and community has made us the nation’s largest used car retailer. With over 250 store locations and over 30,000 associates,…