Director, Global People Operations & AI; Fully Remote

• Own the strategy and multi-year roadmap for Global People Operations, defining how the People organization delivers services across all regions.
• Lead the Global People Services team, setting standards, service levels, quality, and coverage across geographies.

Key Responsibilities:

• Set the direction for automation and enablement across the global People organization, establishing an operating model where AI agents and automation carry repeatable work and people own judgment and experience.
• Design and implement a tiered service model spanning self-service, shared services, and experts, with clear routing and escalation.

Qualifications:

• 10+ years in People/HR Operations, shared services, or people/business operations, including several years leading teams.
• Proven experience building or running a People/HR shared services function and a tiered service model.
• The US national base salary range for this full-time position is $163,000 - $288,000.
• Benefits include remote work, equity, dental, vision, and medical insurance.

Ethos is a leading life insurance technology company on a mission to protect families by democratizing access to life insurance and empowering agents os is transforming the life insurance experience with a robust three-sided technology platform, offering instant, accessible products and a seamless online process that requires no medical exams.