Nam Rd Customer Engineering Lead

NAM ON RD Customer Engineering Lead

Empresa :
Nokia Global Tipo de empleo :
Tiempo completo Remote / Work from Home

The NAM ON Remote Delivery Engineering (RDE) Lead is responsible for leading a high-performing, customer-focused engineering organization that delivers ON professional services. The NAM ON RDE lead is accountable for management of all resources, labs, and services delivered by own Nokia and subcontractor resources in NAM ON Remote Delivery Engineering team. NAM ON RDE role will report directly to NAM NI Remote Delivery Engineering lead in the NAM CDO Customer Engineering team.

• Single point of contact for ON RDE for NAM region
• Ownership of NAM ON RDE CAPEX/OPEX and Subco budget planning and control.
• Manage resource competency and capacity demand planning to/from other region ON RDEs
• Lead and develop a multi-disciplinary engineering team
• Build a high-performance culture focused customer business outcomes, operational/financial discipline, and continuous improvement.
• Set strategic direction, align team structures, and oversee workforce planning to support current and future business demands.

• Translate organizational goals into executable delivery plans with clear KPIs for quality, efficiency, customer experience, and financial performance.
• Plan and control budget, capacity, operational forecasting, and resource planning across engineering delivery functions.
• Partner with cross-functional teams across organizations and regions to support growth initiatives and ensure delivery readiness.

• Establish and maintain process frameworks that drive repeatability, quality, and operational discipline across engineering delivery functions.
• Implement performance governance mechanisms to monitor organizational health and drive continuous improvement.
• Lead cross-functional root-cause analysis efforts and corrective action plans to enhance delivery quality.

• Promote a culture of collaboration, innovation, and inclusion.
• Inspire and motivate engineering teams to achieve organizational goals with clarity, transparency, and accountability.
• Build leadership capability across the engineering organization and support succession planning.

• 10+ years of engineering delivery, technical operations, or network services leadership experience.
• Expertise with ON networking technologies, network integration, network automation, and/or telecom engineering services.
• Proven experience leading large, multi-functional engineering teams.
• Strong business acumen with experience managing budgets, delivery KPIs, and operational performance.
• Demonstrated success driving automation, process improvement, or service transformation.
• Excellent communication, including English proficiency, leadership presence, and customer engagement skills.
• Note:
  Only resumés in English will be considered.

• Experience with Nokia technologies, platforms, or service delivery frameworks.
• Background leading large-scale integration, transformation, or modernization programs.
• Strong data-driven and analytical mindset.

Nokia Global

Advancing connectivity to secure a brighter world. Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world. Learn more about life at Noki...

Lea más sobre la empresa