Certifications Manager; Remote - Americas

Shape the Future of Luxury Hospitality Certification

Forbes Travel Guide is the global authority on luxury hospitality, recognized for setting the standard for exceptional guest experiences through our Five-Star Rating System, training programs, and professional development solutions.

As we continue to expand our portfolio of professional credentials, we are seeking a Certifications Manager to lead the evolution, growth, and execution of our Verified Luxury Certifications program.

Location Remote

Travel Occasional travel may be required for team meetings, industry events, and professional development activities.

Employment Type

Full-Time

Department Learning Products & Services

The Certifications Manager is responsible for the overall success of the Verified Luxury Certifications portfolio, including current and future credentials.

This role functions similarly to a product manager
, overseeing the certification lifecycle from concept and development through launch, maintenance, continuous improvement, and learner engagement.

Working closely with the Vice President of Learning Products & Services, the Certifications Manager will help define and execute the long-term strategy for Forbes Travel Guide's certification ecosystem, ensuring certifications remain relevant, engaging, scalable, and aligned with industry needs.

The ideal candidate thrives at the intersection of learning, technology, content, analytics, and stakeholder management.

• Partner with senior leadership to define the vision and strategic roadmap for the Verified Luxury Certifications portfolio
• Develop and manage certification product roadmaps and enhancement initiatives
• Identify opportunities for new credentials, specialization pathways, and continuing education offerings
• Monitor industry trends, learner feedback, and certification performance metrics
• Recommend strategic improvements to strengthen program value and market relevance

• Oversee the end-to-end certification experience from enrollment through credential attainment
• Manage certification governance, standards, processes, and documentation
• Coordinate certification launches, updates, and future program expansion
• Ensure consistent learner experiences across all certification offerings
• Drive ongoing program optimization and operational excellence

• Partner with Instructional Design teams to oversee the development and maintenance of:
• Certification exams
• Study guides
• Learning resources
• Candidate preparation materials
• Ensure all certification content remains accurate, defensible, current, and aligned with program objectives
• Prioritize content updates and enhancement initiatives
• Support ongoing exam maintenance and quality assurance efforts

• Collaborate closely with LMS and technology teams to continuously improve the learner journey
• Evaluate user experience, platform functionality, and learner feedback
• Identify opportunities to reduce friction and improve engagement throughout the certification experience
• Support the optimization of enrollment, onboarding, assessment, and credentialing workflows

• Provide strategic direction for the certifications community ecosystem
• Partner closely with the Community Lead to establish engagement goals and community initiatives
• Oversee the development of continuing education opportunities that extend value beyond certification achievement
• Support webinar programming, masterclasses, industry thought leadership, and professional development experiences
• Monitor learner retention and ongoing engagement metrics

• Collaborate with Learning Products &…