Senior Project Manager – Class Action & Remediation

Paradigm Information Services, Inc. | Contract

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This is a remote position.

Paradigm is seeking an experienced Client Services Senior Project Manager - Class Action & Remediation to support our client's Remediation and Class Action administration practice. This is a senior, highly client-facing role responsible for leading complex projects, managing project financials and resources, developing project teams, and ensuring exceptional service delivery.

The ideal candidate is an accomplished project manager who combines strong client relationship skills with financial acumen, operational discipline, and the ability to lead cross-functional teams. This position requires sound judgment, analytical thinking, and the ability to manage multiple priorities with minimal supervision.

The Senior Project Manager will also provide leadership and development to Project Coordinators and may oversee Associate Project Managers, Supervisors, Project Attorneys, and other project personnel.

Type: Contract

Duration: 3-month
*

Pay Rate: $45.00 - $75.00/hour

Benefits: Medical, dental, vision, life, 401(k), PTO, and sick leave

Location: Remote - approved U.S. locations, Eastern Time Zone preferred

Job No.:

* Assignment lengths are estimated based on the expected workload and scope of work. The assignment may be extended or conclude earlier than anticipated based on business needs.

Approved Hiring Locations: Alabama, Arizona, Colorado, Connecticut, Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Kansas, Kentucky, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, New Jersey, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, Washington DC, and Wisconsin.

As a Quality Assurance Data Analyst, you will:

• Serve as a primary operational point of contact for clients, building strong relationships and ensuring project requirements and expectations are clearly understood and met.
• Lead complex Remediation and Class Action administration projects from planning through completion, ensuring deliverables are completed on time, within budget, and according to established quality standards.
• Manage project financial performance, including budget and estimate review, monthly revenue forecasting, invoice review, and achievement of established financial objectives.
• Provide guidance to other Project Managers regarding project forecasting, budgeting, and invoice accuracy.
• Coordinate cross-functional resources, including sales representatives, data analysts, web developers, call center teams, disbursement specialists, claims analysts, and other operational personnel.
• Continually monitor project progress, identify potential issues, establish contingency plans, and adjust resources and priorities as necessary.
• Delegate responsibilities effectively and ensure project assignments and internal requests are completed accurately and within required deadlines.
• Develop and maintain effective internal communication strategies that keep project teams and management informed of project status, priorities, risks, and issues.
• Manage and resolve difficult or sensitive client situations using sound judgment, professionalism, and a solutions-oriented approach.
• Recruit, train, supervise, coach, and evaluate project staff while fostering a collaborative, high-performing team environment.
• Develop team members through ongoing coaching, training, and guidance.
• Support succession planning and the development of a strong internal talent pipeline.
• Identify opportunities to improve processes, controls, workflows, and procedures to increase efficiency, quality, profitability, and client satisfaction.
• Partner with business and operational leaders to develop and implement best practices and streamline service delivery.
• Use data and analytical methods to identify issues, evaluate performance, solve problems, and support sound business decisions.
• Collaborate across Client Services, Sales, and operational teams to maintain high service standards while supporting revenue, efficiency, and profitability goals.

Our ideal candidate will have:

• Extensive project management and client-facing experience, including responsibility for complex projects, competing priorities, and cross-functional teams.
• eDiscovery and significant hands-on…