Senior Manager Client Operations

SURGICAL NOTES IS NOW PART OF SURGICAL INFORMATION SYSTEMS

This is a REMOTE position.

For 30 years, Surgical Information Systems (SIS) has empowered surgical providers to Operate Smart™ by delivering innovative software and services that drive clinical, financial, and operational success. For ambulatory surgery centers (ASCs), SIS provides comprehensive software and services, including ASC management, electronic health records (EHRs), patient engagement capabilities, compliance technology, and revenue cycle management and transcription services, all built specifically for ASCs.

For hospital perioperative teams, SIS offers an easy-to-use anesthesia information management system (AIMS).

Serving over 2,900 surgical facilities, SIS is committed to delivering solutions that enable surgical providers to focus on what matters most: delivering exceptional patient care and outcomes.

Recognized as the No. 1 ASC EHR vendor by Black Book for 11 consecutive years and honored with the Best in KLAS Award for ASC Solutions in 2026, 2025, 2023, and 2022, SIS remains the trusted choice for surgical providers seeking to enhance their performance.

Discover how SIS can help you Operate Smart™ at

Surgical Information Systems is seeking a Senior Manager, Client Operations to lead a revenue cycle team offering direct supervision of assigned managers with proactive communication towards decisions and actions that assure success. The Senior Manager, Client Operations will accomplish clearly defined results for clients in a multi-client medical billing service. As a leader of other leaders, the individual in this role will develop and implement consistent strategies focused on driving best-in-class service, quality results, responsiveness and direction to assigned clients.

To meet objectives, the Senior Manager, Client Operations will partner closely with managers and associates to determine the staffing, tools, coaching and training needs of the department.

• Drives commitment to providing quality service to internal and external customers across the team by meeting or exceeding established metrics.
• Monitor and support teammates on a daily basis, and provide leadership with metric updates
• Drives results by focusing on high productivity and quality work.
• Coaches team members to focus on time management, organization, and metrics.
• Consistently measures and evaluates employees based on established goals and objectives for individual positions.
• Engages employees in performance management activities according to agreed upon format and schedule.
• Direct work to the AR team members, ensure billing timelines are met, and manage payment posting trends and reconciliation
• Meets with employees to provide direct feedback and guidance one on one at least monthly and more often when necessary.
• Effectively and actively participates in routine and non-routine meetings, performance improvement planning, strategic planning, project development and plan execution.
• Responds to leader, client and associate’s questions and concerns with data and analytical observations geared towards providing direction.
• Coaches performance to move associates forward towards accomplishing goals, and moves associates out timely when results aren’t forthcoming.
• Works directly with Human Resources to review applications, arrange for interviews and interview applicants to obtain information on work history, training, education, and job skills.
  
  Recommends hiring decisions and explains why and why not.
• Engages with other departments and third party vendors as necessary to support and manage any associate or client challenges to resolution. Consistently meets budgeted revenue and expense expectations.
• Monthly review of clients AR and…