Operations Manager, Palliative Transition Partner; Remote

About Us

Ennoble Care is a mobile primary care, palliative care, and hospice service provider with patients in New York, New Jersey, Maryland, DC, Virginia, Oklahoma, Kansas, Pennsylvania, Texas, Florida, and Georgia. Ennoble Care’s clinicians go to the home of the patient, providing continuum of care for those with chronic conditions and limited mobility. Ennoble Care offers a variety of programs including, remote patient monitoring, behavioral health management, and chronic care management, to ensure that our patients receive the highest quality of care by a team they know and trust.

We seek individuals who are driven to make a difference and embody our motto, “To Care is an Honor.” Join Ennoble Care today!

The Operations Manager, Palliative Transition Partner will own the centralized operational layer for a growing home-based palliative/hospice care transition partnership: patient coordination, referral completion, scheduling, and reporting. This role is being created to build strong working relationships with partner stakeholders, and stand up a scalable operating model as the partnership expands to new markets.

• Manage the team responsible for patient outreach, warm handoffs from referral partner, and referral/screening completion
• Own live patient scheduling against a shared calendar system, applying market-specific provider rules without requiring a transfer or hand-off

• Forecast staffing needs by market based on referral volume and panel growth
• Own and report core central metrics: warm handoff rate, palliative transition rate, engagement rate, visits/patient by acuity, timely initiation of care
• Build recurring reporting cadence for quarterly business reviews and internal leadership updates

• Hire, train, and manage the central calling/scheduling staff
• Build and maintain SOPs for patient outreach, referral/screening completion, and scheduling across markets
• Serve as escalation point when scheduling conflicts or rule mismatches arise between central and market teams

• Serve as a primary operational point of contact for the partner organization, building trusted working relationships with their leadership and market-facing staff
• Proactively identify friction points between central operations and market/partner teams, and drive resolution
• Bring structured problem-solving to recurring operational issues (e.g., scheduling mismatches, referral gaps) rather than escalating without a proposed path forward
• Represent central operations in partner-facing meetings and business reviews

• Lead operational onboarding for new markets: capture local scheduling rules, provider calendar setup, staffing ramp
• Partner with market and regional leadership to validate rule configurations before go-live
• Iterate on the central/market operating model as new markets surface edge cases

• Partner with the external care partner organization on shared metrics and process changes
• Coordinate with market-based clinical teams on scheduling logistics and issue resolution
• Flag risks or gaps to leadership proactively rather than waiting for scheduled reviews

• 3+ years in healthcare operations, care coordination, or scheduling operations management (home-based care, hospice, or palliative experience strongly preferred)
• Demonstrated experience managing a team of coordinators/schedulers, including hiring and training
• Strong data/reporting skills — comfortable building and maintaining recurring metrics reports (Excel required, AI skills recommended)
• Track record of managing operational rollouts or expansions across…