HRO Manager; WFH
Fort Worth, Tarrant County, Texas, 76102, USA
Listed on 2026-10-02
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Management
HR Manager, Change Management -
HR/Recruitment
HR Manager
Location: Remote
Experience: 5+ Years in HRO Management OR 2+ Years in a Leadership Role in Outsourcing Operations
Team Management: Must have managed an overall team size of 100+ employees
We are looking for an experienced HRO Manager to lead and manage large-scale HR Outsourcing operations. The role will involve leading HRO leaders and their teams across US Payroll, Garnishment, Tax Processing, Data Management, and Call Center Operations
.
The ideal candidate should have strong experience in managing outsourced operations, driving operational excellence, improving processes, managing KPIs, and ensuring high-quality service delivery.
Key Responsibilities- Lead, mentor, and develop HRO leaders and teams managing US Payroll, Garnishment, and Tax Processing functions
. - Oversee large-scale HRO operations and ensure achievement of operational, quality, and service delivery goals.
- Drive workforce planning strategies to maintain optimal staffing levels and skill alignment.
- Monitor team performance, productivity, KPIs, SLAs, and recommend resource adjustments as required.
- Analyze and improve HRO and payroll processes for increased efficiency and accuracy.
- Lead process and system change initiatives while ensuring smooth transitions.
- Develop operational reports and dashboards to provide insights to senior management.
- Manage stakeholder relationships and ensure consistency in processes and performance.
- Support employee engagement initiatives and improve team retention.
Experience managing HRO / HR Outsourcing / Shared Services / BPO Operations
Must have managed an overall team size of 100+ headcount
Experience managing teams handling US Payroll, Payroll Taxes, Garnishments, or related HR operations
5+ years of experience in HRO Management OR minimum 2 years in an outsourcing leadership role
Strong knowledge of operational metrics, KPIs, SLAs, and workforce management
Excellent communication, leadership, and stakeholder management skills
Experience with HCM/HRIS platforms and Microsoft Office Suite
- HR Outsourcing organizations
- Payroll service providers
- BPO/BPM shared service environments
- Large-scale HR operations teams
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