Sr. Director, PBM Account Services
Washington, District of Columbia, 20022, USA
Listed on 2026-10-02
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Management
Client Relationship Management, Account Manager
Navitus
About UsNavitus
- Putting People First in Pharmacy
- Navitus was founded as an alternative to traditional pharmacy benefit manager (PBM) models. We are committed to removing cost from the drug supply chain to make medications more affordable for the people who need them. At Navitus, our team members work in an environment that celebrates diversity, fosters creativity and encourages growth. We welcome new ideas and share a passion for excellent service to our customers and each other.
Current associates must use SSO login option at to be considered for internal opportunities. We are committed to providing equal employment opportunity to all applicants and employees and comply with all applicable nondiscrimination regulations, including those related to protected veterans and individuals with disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or handicap.
Range
USD $ - USD $ /Yr.
STAR Bonus % (At Risk Maximum)20.00 - Sr Director
Work Schedule Description (e.g. M-F 8am to 5pm)M-F 8am to 5pm
Remote Work NotificationATTENTION:
Navitus is only able to offer remote work to residents of Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Montana, Nebraska, Nevada, New Jersey, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Washington DC, Wisconsin.
We're seeking an accomplished PBM and managed care leader with a bachelor's degree, 10+ years of experience supporting managed care clients, and 5+ years of experience leading and developing high-performing teams.
This role offers the opportunity to leverage your expertise with executive-level consultants and clients to drive strategy, strengthen relationships, and deliver meaningful results. If you're passionate about influencing the future of pharmacy benefits and helping clients achieve better outcomes, you'll find both challenge and impact in this leadership role.
The Sr. Director, Account Services leads strategy, overall service performance, and account service teams for existing PBM clients. The position is responsible for the co-development of long-term account strategy for the Key Account’s clients. This position communicates across multiple organizational levels including internal/external and leads Client Services teams/projects. Working with subject matter experts, the Sr. Director is responsible for developing and executing an annual Strategic Business Plan with account teams and clients.
The position is responsible for supporting client retention, achieving corporate strategic goals relative to client base and overall customer satisfaction, including removing obstacles/solving customer issues in a timely manner. This includes mentoring, providing guidance, training, performance reviews, and other such managerial tasks. This position also provides support to the team through participation in key strategic Client Consultative Reviews and Strategic Business Plan meetings and other client meetings as required.
In addition, the Sr. Director strengthens organizational capability and operational effectiveness through process modernization, implementation of centralized resources, cross-training initiatives, and the adoption of technology-enabled, data-driven decision making.
This role is ideal for an accomplished healthcare leader who enjoys building strong client partnerships, leading high-performing teams, influencing strategy, and delivering meaningful results in a mission-driven organization focused on making medications more affordable and accessible.
Is this you? Find out more below!
Responsibilities How do I make an impact on my team?- Provide leadership and oversight for Account Executives and Account Management strategy and tactical execution, ensuring consistent service delivery, and driving performance across account management teams supporting the Key Accounts book of business. This includes accountability for operational effectiveness, scalability, and alignment with company objectives.
- Communicate effectively with Senior Team at Navitus and C-Suite level externally; provide executive summary of performance to the Executive Team at least quarterly.
- Attend key Management Committee meetings.
- Oversee the creation and presentation of…
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