Senior Manager, ServiceNow Engineering - Remote

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Job Title Senior Manager, Service Now Engineering
- Remote

Requisition NumberR
8015 Senior Manager, Service Now Engineering
- Remote (Open)
Location Arizona
- Home Teleworkers Additional Locations Job InformationCSAA Insurance Group (CSAA IG), a AAA insurer, is one of the leading personal lines property and casualty insurance groups in the United States. Here, every employee shapes our mission. We build innovative, human-centered solutions that help AAA members prevent, prepare for, and recover from life's uncertainties. You will join a collaborative, inclusive culture where your strengths have room to grow and your ideas can drive real impact.

Step into a role where you can contribute to our shared success through meaningful work.

We are actively hiring for a Senior Manager, Service Now Engineering
- Remote Your Role:
The Senior Manager, Service Now Engineering is responsible for the strategic leadership, governance, engineering delivery, and operational excellence of the enterprise Service Now platform. This leader oversees a team of Service Now engineers and technical professionals responsible for designing, developing, supporting, and continuously improving Service Now capabilities that enable enterprise service delivery.

Your Work:
The role is accountable for platform strategy, roadmap development, demand management, engineering execution, platform governance, technology modernization, and talent development. The Senior Manager works closely with business leaders, technology teams, vendors, and strategic partners to ensure Service Now investments align with business objectives while maintaining platform stability, scalability, security, and long-term sustainability.

Platform Strategy & Governance Define and implement the multi-year Service Now platform strategy, roadmap, and investment priorities aligned to business and technology objectives.

Lead platform governance, intake, demand management, and prioritization processes to balance new capabilities, operational needs, technical debt, and strategic initiatives.

Evaluate emerging Service Now capabilities and find opportunities to expand platform value across the organization.

Establish and maintain platform standards, architectural principles, development practices, and governance controls.

Recommend Service Now AI capabilities that address business and operational needs, including Now Assist, predictive intelligence, and agentic automation, and advise leaders on priorities, readiness, dependencies, and expected value.

Ensure alignment between platform investments and measurable business outcomes.

Shape the Service Now AI roadmap by identifying high-value use cases, enabling adoption across supported workflows, and optimizing platform investments based on utilization, outcomes, cost, and evolving platform capabilities.

Measure, monitor, and maintain platform license usage to facilitate contract planning and subscription expense.

Engineering Leadership & Delivery Lead a team of Service Now engineers responsible for platform development, administration, integrations, automation, upgrades, and support.

Establish engineering standards, quality controls, release management practices, and operational processes that promote platform reliability and scalability.

Enable delivery and adoption of Service Now AI capabilities by guiding solution design, configuration, integration, testing, release readiness, and operational support across applicable platform workflows.

Oversee platform upgrades, maintenance activities,…