Manager, Rentals Collections

The Manager, Rentals Collections owns how Zillow collects what the Rentals business is owed. You'll lead a team spanning onshore specialists and offshore partners, set the portfolio strategy and credit policy they work to, and own the measures that say whether it's working — days sales outstanding, aging, days to pay, recovery rate and bad debt. Rentals receivables have their own shape: high transaction volume, a payer base running from individual landlords to national property management companies, and account relationships that often matter more than any single invoice.

This is a role for someone who can hold a commercial line with customers and a credible one with sales, and who would rather fix why accounts go delinquent than chase each one that does.

Own Rentals collections performance end to end — days sales outstanding, aging distribution, days to pay, recovery rate, bad debt and write-off levels — and drive quarterly reduction in past-due balances

Lead, coach and develop a team of specialists and senior specialists alongside offshore partner supervisors, including hiring, performance management and career development, and own the headcount model that forecasts and scales staffing to the portfolio

Set portfolio strategy and segmentation across a payer base ranging from individual landlords to national property management groups — deciding which accounts get treated how, at what point, and by whom

Own and enforce credit policy for the Rentals portfolio, including credit reviews and approvals, holds, suspensions and write-off decisions within your authority

Own the outsourced delivery relationship — onboarding, training, service levels, quality audits across onshore and offshore work, and the division of work between them

Run monthly collections reviews with each Rentals product team, and partner with sales and customer support on at-risk and high-value accounts, holding a commercial line while protecting the relationship

Work with Payments Program Management on the upstream causes of delinquency — billing accuracy, payment method friction, dispute handling — and identify automation opportunities across Zuora, High Radius and Salesforce

Own your function's month-end deliverables, including reserve and allowance analysis for the Rentals portfolio, with Accounting

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions. In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $94,300.00 - $ annually.

This base pay range is specific to these locations and may not be applicable to other locations. In Colorado, Hawaii, Illinois, Maine, Minnesota, Nevada, Ohio, Rhode Island, Vermont, and Virginia the standard base pay range for this role is $89,600.00 - $ annually. The base pay range is specific to these locations and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside.

Bachelor's degree in Accounting, Finance, Business Administration, or a related field.

8+ years of experience in B2B credit and collections or accounts receivable, including at least three years…