Bilingual NSAH Shift Manager; Overnight

Requisition Number: NSAHS
001224

• Posted :
  October 1, 2026
• Full-Time
• Remote
• Salary : $62,000 USD per year

Showing 1 location

1220 L Street NW, Washington DC, 20005
Washington, DC 20005, USA

Reporting To: NSAH Senior Shift Manager

FLSA Category: Exempt;
Full Time

Reporting To: NSAH Senior Shift Manager

Location: Remote within the continental United States; RAINN is headquartered in Washington, D.C.

Compensation: $62,000 annually, consisting of a $58,000 base salary, plus a $2,000 annual bilingual differential and a $2,000 annual overnight shift differential.

Schedule: (Overnight Eastern Time) Tuesday–Saturday, 11:00 p.m.–7:00 a.m.

RAINN (Rape, Abuse & Incest National Network) is the nation’s largest anti-sexual violence organization, working to change the way the nation thinks about and responds to sexual violence. For more than 30 years, RAINN has helped over 5.5 million survivors and their loved ones through the National Sexual Assault Hotline and a comprehensive suite of victim services.

RAINN’s work is driven by three core pillars:

• Changing Minds (Prevention) — RAINN shares knowledge and shapes public understanding about prevention and response, inspiring a commitment to act.
• Changing Laws (Justice) — RAINN believes every survivor deserves justice and works to hold every offender accountable.
• Changing Lives (Healing) — RAINN gives survivors hope and provides the support and tools they need to heal.

This life-changing work is made possible through the generosity of individual donors, foundations, corporations, and partners who share RAINN’s vision of safer communities free from sexual violence. In 2024 alone, RAINN served more than 460,000 people through its victim service programs, championed 21 pieces of legislation at the state and federal level, and maintained top nonprofit ratings from Charity Navigator, Candid, and the BBB, reflecting RAINN’s unwavering commitment to transparency, fiscal responsibility, and impact.

As a key member of RAINN’s Victim Services management team, the NSAH Shift Manager will be responsible for ensuring high-quality services to users of the National Sexual Assault Hotline (online text chat and telephone) and will support the day-to-day operations of the NSAH program by providing direct services, coaching, and supporting the professional development of hotline staff.

• Provide supervision, quality assurance of services, ongoing performance feedback, and manage employees for NSAH shifts.
• Manage the day-to-day operations of the shift to ensure that all services delivered on the National Sexual Assault Online Hotline (NSAH) meet RAINN’s standards of care.
• This includes monitoring staff performance, ensuring adherence to protocols, providing real-time guidance, de‑escalating situations as they may arise, and maintaining a trauma‑informed and survivor‑centered approach at all times.
• Manage a team of assigned support specialists.
• Lead, support, and mentor a team of NSAH support specialists by fostering a collaborative and accountable work environment. This includes providing regular supervision, addressing performance and conduct issues promptly, and cultivating a supportive culture that prioritizes the well‑being of both staff and the survivors they serve.
• Train employees on assigned shifts.
• Deliver ongoing training and coaching to ensure that support specialists are fully equipped to provide high‑quality crisis intervention and emotional support. Reinforce hotline procedures, updates to protocols, and skill‑building in areas such as active listening, de‑escalation, and confidentiality compliance.
• Check in with staff monthly as assigned.
• Conduct monthly…