VP of Growth

We are excited to bring aboard an outstanding Vice President of Growth, who will be responsible for the strategic leadership and execution of sales and growth within enterprise accounts. This role focuses on developing a high-performance culture within the department, managing all initiatives around customer retention and growth, securing net new business, and maintaining velocity among all commercial account functions. By fostering strong relationships with partners, coaching the team, maintaining ROI through successful sales budget allocation, collaborating to implement data-driven strategies, and aligning deal opportunities to bring deals across the line, the VP of Growth will ensure Rendever’s product suite is leading the way in meeting the evolving needs of communities within our target verticals.

This role comes at an exciting junction, as the company has released two new products and continues to earn strong Net Revenue Retention across enterprise accounts. The pipeline is robust, team is operating smoothly, and industry is responding actively to our latest developments. Growth YTD has more than doubled in comparison to previous period.

KPIs:
YoY Growth Rate, Net Revenue Retention, Gross Revenue Retention

• Drive the strategic execution towards goals set forward for enterprise sales and growth. Most importantly, make sure the team is creating, nurturing, and moving deals to close in an efficient, value-driven process.
• Coach team members throughout the account management process, and ensure clear accountability is communicated to and embraced by direct reports to make sure the team owns their performance.
• Collaborate with cross-functional teams (Marketing, Product) to integrate lessons learned throughout the account management process to improve our ability to earn, retain, and grow customers.
• Establish, monitor, and regularly report on the department goals around net revenue retention, customer satisfaction, and Monthly Recurring Revenue (MRR) growth.

• Develop and implement comprehensive strategies that enhance partner satisfaction and loyalty, maintaining the company’s target net revenue retention rate each quarter.
• Oversee initiatives focused on increasing partner engagement with Rendever’s ecosystem, aiming for 70% monthly active usage.
• Lead the performance management and value coaching for high-touch, customized engagement plans for high-value accounts, adapting based on feedback and usage metrics, and additional product deployment opportunities.

• Maintain consistent presence within key channels that lead to deal opportunities, including industry events and Linked In networks. Leverage presence to open growth opportunities for team members and the company as a whole.
• Lead the team to identify and act on growth opportunities within the partner network through upselling, cross-selling, and expansion efforts to increase MRR.
• Drive execution of value-driven growth strategies, focusing on enterprise expansions.
• Utilize data insights to develop proactive strategies that unlock expansion potential across existing accounts. Collaborate with other teams to ensure real-time insights are serving a revenue enablement function.

• Build and sustain executive-level relationships across partner organizations, fostering collaboration and regular engagement to uncover new opportunities.
• Conduct quarterly reviews and check-ins with enterprise accounts to maintain satisfaction and alignment with partner goals and needs.
• Act as the primary escalation point for complex partner issues, and work to provide resolution within a commercially reasonable timeframe.