Client Services Senior Project Manager

## Client Services Senior Project Manager Apply:
Remote:
Work from Home Full-Time:
USA-New York-NY-1166 Avenue of Americas:
Full time:
Posted Yesterday:
R0034881

At
** Epiq**, your work contributes to complex, global legal outcomes. You’ll join a values‐driven community where integrity guides decisions,
** relentless service
** sets the bar, and we
** thrive on big challenges
** together. We invest in your growth with enterprise‐wide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that’s recognized externally. Enabled by modern platforms and AI,
** you’ll do the most meaningful work of your career
** and see your impact at scale.
*
* Job Description:

**#

Job Summary:

The Sr. Project Manager of Client Services will serve as a key leader in successfully managing assigned client relationships through effective project management coordination and execution.  Successful candidates must have the team leadership and professional background in the electronic discovery industry to successfully manage multiple projects, work efforts of various resources and client relationships in a fast-paced environment.
** Essential

Job Responsibilities
*** Serves as the primary liaison with key client representatives and owns the service delivery relationship for assigned projects;
* Drives overall client satisfaction through effective coordination and communication of client deliverables;
* Works with clients to establish best practices which meet their needs and addresses any prioritization issues that may arise;
* Provides high-level consultative input to clients and staff, with an emphasis on advanced analytics and technology-assisted reviews;
* Prepares project forecasts and work schedules for assigned projects and implements projects forecasts and work schedules prepared by the Client Services Manager;
* Ensures client and project requirements are being met with the highest quality and accuracy through verifying and communicating routinely with both the client and internal partners;
* Manages and reports to clients on project budget and financial status;
* Provides strategic and tactical guidance to deliver Epiq’s best practice for Client Services as well as cross-functionally within the eDiscovery business unit;
* Consistently delivers proactive communication with clients and when client issues arises addresses those issues or expeditiously escalates to the Client Services Manager;
* Ensures that an up to date record is maintained with regard to the status of all projects being worked on;
* Provides substantive oversight to client-specific projects on a day-to-day basis;
* Demonstrates leadership to both the client and internal partners, delivering project objectives professionally and with high quality;
* Serves as team leader by assessing and developing employees through continuous training and mentoring;
* Instills confidence with the client and serves as a primary public face of Epiq’s high-quality service delivery offering;
* Assists Client Services Manager in evaluating team bandwidth and delegation of tasks internally;
* Works with Client Services Manager in assessing potential candidates along with implementing and executing onboarding sessions;
* Participates and takes ownership in Epiq’s regional and global initiatives acting as representative for regional location;
* Identifies areas for improvement in process on internal workflow and projects in a solution-oriented fashion.
** Qualifications & Characteristics
*** A solid understanding of eDiscovery and the litigation support industry which is typically a result of at least 4 years of experience in project management positions with law firms, corporate legal departments or eDiscovery service providers.
* Evidence of…