Account Operations Manager

Join a dynamic team supporting a portfolio of facilities across Massachusetts! As a CBRE Account Operations Manager, you will lead facility operations, oversee maintenance management teams, and champion safety and service excellence across assigned properties.

This role is ideal for professionals with a background in Facilities Management, Property Management, Building Operations, or Commercial Real Estate Operations who thrive in a fast-paced environment and enjoy building strong client and vendor relationships.

As part of CBRE's Contract Quality Management function, you will be responsible for ensuring contractual commitments are met while driving operational efficiency, service quality, and customer satisfaction across the portfolio.

• Remote-based position with flexibility to work from your home office.
• Travel required approximately twice per year to visit sites throughout Massachusetts and strengthen relationships with local teams and stakeholders.
• Opportunity to oversee a diverse portfolio of facilities while working with a world-class client.
• Collaborative environment with the ability to make a direct impact on operational performance and client satisfaction.

• Experience managing facilities, properties, or building operations.
• Strong leadership, communication, and client relationship management skills.
• Ability to oversee maintenance programs, vendors, safety initiatives, and operational performance.
• Proven organizational skills with a focus on quality, compliance, and continuous improvement.
• Willingness to travel within Massachusetts approximately two times per year.

If you're a facilities or property management professional looking for a flexible, remote opportunity with statewide impact, this is an excellent chance to grow your career with an industry leader.

• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
• Promote organizational capabilities and identify sale opportunities to potential clients.
• Track vendor performance on outsourced provider service contracts and ongoing administration. Verify best pricing and service level performance.
• Manage account programs aimed to ensure safety and compliance with national, state, and local codes and regulations.
• Assist with the development of operational service delivery solutions to include documented playbooks, account operations plan, etc.
• Manage ongoing evaluation of utility consumption rate structures and suggest cost reduction programs.
• Monitor the effectiveness of maintenance efforts for facilities, ensuring work is completed under account KPIs.
• Responsible for client account inspections. Document inspection report results and rectify any issues, concerns, etc. with the client.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement.
• Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives.
• Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes.