Manager, Advising Programs & Services

An established leader in the Northeast Ohio civic landscape, College Now has been changing the lives of students in our region since 1967. We do this by providing college and career access advising, financial aid counseling, and scholarship and retention services to students from middle school through adulthood. An individual filling this position can expect to have an impact on Northeast Ohio students and families.

When you work for College Now, you are part of an innovative and visionary team, committed to College Now's mission, vision, and values as we are committed to creating a collaborative workplace for team members. Offering superior benefits, ample opportunities for professional growth and development, and the chance to make an impact on the community, College Now is where careers are made and grown.

Position Title:

Manager, Advising Programs and Services Status:
Full-time, Exempt Standard

Hours:

40 hours/week; occasional evening and weekend hours; some flexibility with remote work when possible

Location:

Rotating between office location and school or partner sites in the community

Reports To:

Senior Director or Director of Access Programs and Services Assigned To:
Access Programs and Services Department Salary Range: $54,000 - $66,000, increases based on relevant experience

Position Summary:

Manage the day-to-day planning, execution, and evaluation of programs and services. Serves as a liaison between the school or partner organization and College Now. Supports staff in the delivery of programs and services and implementation, as well as regularly communicates with key stakeholders. Participates regularly in department and organization-wide activities including meetings, committees, training, etc. Are highly effective in their communication, facilitation, and project management skills.

Essential Functions:

The Advising Program and Services Manager work consists primarily of seven (7) categories of work. The Manager completes the following essential functions:

Program Design, Planning Understand program logic models and theory of change that define the logic of the work College Now does Assist with the design of programs and services that support the organizational goals

Develop strategies with the Director for effective program implementation

Prepare, support, and manage program management plans for Advising Program and Services locations

Ensure program design matches funding source and stakeholder requirements

Program Operations, Management, and Monitoring Manage projects, programs, and services in schools and partner sites

Monitor progress toward program goals by being able to interpret reports and adjust operations if necessary to ensure goals are met Ensure accurate tracking of services in College Now’s data management system

Maintain appropriate confidentiality of data Develop student recruitment strategies, including materials, in collaboration with the site coordinators and Manager of Advising Programs and Services Provide college and career access advising services when needed and in support of advising team members

Fill in for direct service staff as needed

Program Budgeting Track, review, and recommend program expenditures, and communicate regularly with the program team Track and record the budget to ensure expenses are on track/within budget and attend regular budget meetings as necessary

Business Development Support Maintain external communication with reputable partners according to stakeholder engagement plan Participate in grant process, through support of stories, if applicable

Advocate for additional or sustained services with external stakeholders

Maintain awareness of MOU process and content with external stakeholders when services or space are required

Leadership and Development of Staff Develop and facilitate content for internal and external training of organization team members

Supervise, train, coach, and support staff individually and as a functioning team within assigned program portfolio on college access and career exploration,Conduct ongoing performance management processes

Encourage and model participation in professional development opportunities that foster continuous growth in knowledge of college access areas

Participate in the selection of team members through interviewing, hiring, and onboarding

Research and Program Evaluation/Compliance Ensure accurate and complete records for reporting

Ensure compliance with program requirements ADDITIONAL RESPONSIBILITIES:

Collaborate internally with Advising…