Senior Manager, Patient Eligibility; Hybrid

Position: Senior Manager, Patient Eligibility (Hybrid)
Here at Savista, we enable our clients to navigate the biggest challenges in healthcare: quality clinical care with positive patient experiences and optimal financial results. We partner with healthcare organizations to problem solve and deliver revenue cycle improvement services that enable their success, support their patients, and nurture their communities, all while living our values of Commitment, Authenticity, Respect and Excellence (CARE).

Job Title:

Senior Manager, Patient Eligibility

Employment Type:

Full-Time;
Salaried – Exempt Pay Range: $90,000 – $115,000 annual salary

Work Hours:

This is a full-time salaried exempt position. Flexibility is required to meet business needs.

Why you’ll love this role?

In this highly visible leadership role, you'll have the opportunity to shape the success of eligibility operations across multiple client partnerships while leading and developing high-performing teams. As a strategic senior leader, you'll drive operational excellence, strengthen client relationships, influence key business decisions, and lead initiatives that improve outcomes for both patients and healthcare organizations.

This role offers a unique blend of people leadership, client engagement, and operational strategy, allowing you to make a measurable impact while continuing to grow your leadership career.

Primary Hospital Locations:
The Senior Manager will oversee supervisors and managers across multiple locations in New Jersey, Washington and Nevada. The position will require a combination of onsite and remote work along with routine travel to the New Jersey facilities to conduct site visits and to meet with onsite client leadership and colleagues, where a Drug Free Workplace Policy is enforced. Supported location subject to change based on business demands.

Facilities with direct oversite supported in routine hybrid capacity:

Hackensack University Hospital 100 1st Street, Hackensack NJ 07601

Facilities with indirect oversite requiring occasional onsite visits:

Cooper Cape Hospital 2 Stone Harbor Blvd, Cape May Court House, Camden NJ 08103

Shore Medical Center 100 Medical Center Drive, Somers Point NJ 08244

Facilities with direct oversite support remotely:

Valley Medical Center and Clinic, Renton WA 98055

Nathan Adelson Hospice, Las Vegas NV 89119

What you'll do:

Client Leadership & Service Delivery Serve as the primary operational leader for one or more major clients within multiple regions, managing up to $5M+ in revenue and/or multiple service lines.

Own day-to-day client relationships, ensuring service level agreements (SLAs), quality standards, and performance expectations are met.

Lead client meetings as appropriate; prepare, review, and present weekly and monthly operational reports.

Proactively identify service risks, performance gaps, or potential contractual concerns and escalates appropriately.

Partner in new client implementations, including operational planning, staffing models, training coordination, and go-live support.

Drive continuous improvement initiatives to enhance client satisfaction and operational outcomes.

Act as an escalation point for complex cases, working with internal and external stakeholders to resolve issues promptly.
· Operational Excellence:

Oversee workflow management, productivity, and quality assurance processes to ensure timely and accurate processing of eligibility accounts.

Ensures adherence to QA standards; review audit results, implement remedial training and/or corrective actions, and monitor sustained improvement.

Develop, refine, and enforce policies and procedures to align with regulatory, compliance, and client requirements.

Identify opportunities to improve processes, leverage technology, and enhance of eligibility workflows

Monitor compliance with…