Operations Manager

Job Summary McNellis & Asato, Ltd. is seeking an Operations Manager to manage the overall operational efficiency of the branch office. The ideal candidate has industry experience and is proficient in front- and back-office operations. Additionally, the Operations Manager will direct day-to-day operational functions of the office, run project management, ensure compliance with firm and regulatory policies and procedures, and have a strong affinity for organization and process in a professional, discreet, and team-oriented environment.

At McNellis & Asato, associates are guided by the “7 C’s”:
Curiosity, Communication, Collaboration, Compassion, Competency, Commitment, and Courtesy. If this resonates with you, then look no further.

• Performs all operational functions as required by workloads and absences.
• Assists Branch Owner with confidential matters such as compliance visits.
• Assists Branch Owner with controlling expenses and operating at peak efficiencies.
• Researches and resolves complex problems relating to client accounts and inquiries.
• Assists Branch Owner in running regular branch meetings.
• Recruits, selects, orients, trains, and supervises branch operations associates.
• Conducts ongoing performance management, scheduled performance appraisals and salary reviews of operations associates, and maintains branch associate files.
• Reviews daily work of operations associates.
• Evaluates workload and responsibilities of support staff to determine necessary assignment changes to maintain efficient workflow.
• Ensures daily staffing levels, office schedules, and cross-training is adequate.
• Coordinates registrations, continuing education, licensing, etc. of branch personnel.
• Manages branch marketing and client events.
• Performs other duties and responsibilities as assigned.

• Knowledge of Company policies and procedures and industry rules and regulations
• Investment concepts, practices and procedures used in the securities industry
• Financial markets and products
• Human resource management principles and practices
• Microsoft Office
• Skill in Project management
• Organization
• Leadership
• Time management
• Compliance
• Ability to Operate standard office equipment and use required software applications to produce correspondence, reports, electronic communication, spreadsheets, and databases. Handle conversations with discretion and lead others in providing a high level of customer service in a calm and professional manner, constantly projecting a service attitude.
• Display professional and pleasant appearance and demeanor to work with clients; utilize tact and diplomacy in dealing with customers in a deadline-driven environment.
• Employ good analytical skills to be able to research account information and resolve problems.
• Establish and communicate clear directions and priorities.
• Utilize good interpersonal and verbal and written communication skills to deal with clients, financial advisors, support staff and home office personnel.
• Establish and maintain a respected position of leadership to influence, motivate and persuade others to achieve desired outcomes.
• Effectively organize, manage, track and complete multiple detailed tasks and assignments with frequently changing priorities and deadlines in a fast-paced work environment.
• Work independently, under minimal supervision.

Licenses/

Certifications:

SIE, Series 7, 66, 9/10 OR ability to obtain within stated period

Education:

Bachelor’s degree preferred

Experience:

5+ years of industry experience and leadership experience

Workstyle:
Onsite

Travel:
None required

• Medical
• Dental
• Vision
• Retirement
• PTO + Market Holidays
• Tuition Assistance
• Discretionary Bonus

Compensation: $70,000 – $100,000, determined by experience and registrations

McNe…