Senior Manager, Neuroscience and Cardiovascular - Princeton, NJ

ATTENTION MILITARY AFFILIATED JOB SEEKERS Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.

Summary:

The Senior Manager, Neuroscience and Cardiovascular Patient Access Strategy and Marketing will play a key role in the management of our Patient Access & Support Services (PASS) across the BMS portfolio with a primary focus on Neuroscience and Cardiovascular patient support programs. This individual will work closely with hub vendors to monitor activities for quality and consistency. This position is ideal for someone who enjoys the day-to-day interactions that support patient access to medications and treatment.

This person will be responsible for supporting the launch and management of complex or high-volume programs. The Senior Manager will respond to and resolve escalated customer issues, partner with the Associate Director, internal matrix partners, and external vendors. The Senior Manager manages the development of reimbursement materials and validates that they meet compliance requirements and legal approval process using internal content management platforms.

The Senior Manager will incorporate a patient-centric approach in their commitment to help minimize reimbursement and access barriers for BMS patients.

Responsibilities:

• Leads operational and program management for assigned brand(s)
• Lead the development of supporting materials for execution of strategies and initiatives in support of programs (e.g., brochures, training materials, program updates, organization messaging, etc.)
• Act as a subject matter expert on the reimbursement and access landscape
• Educate matrix partners about BMS programs, policies, procedures, and resources for Neuroscience and Cardiovascular
• Collaborate with BMS Access Reimbursement Managers (ARMs) and PASS leadership on individual case management or program needs
• Collaborate with BMS cross-functional team members to resolve access and reimbursement issues
• Coordinate services between the patient support hub, specialty pharmacies, Centers of Excellence, and other key community accounts
• Use data and analytical dashboards to identify and act on patient access and program performance trends
• Collaborate with copay team and manage GTN and budgeting for copay programs for assigned brand(s)
• Support programs (independently or with a matrix team) by performing industry benchmarking, stakeholder analysis and market research, and patient and provider surveys to ensure BMS is launching and operating successful programs
• Respond to and resolve broader and more complex escalated issues
• Collaborate with matrix partners to create and implement vendor contracts; monitor and manage vendor contracts and annual program budgets
• Any other duties needed to help drive to our vision, fulfill our mission, and abide by our organization’s values

Expectations:

At BMS, it is not just what we do but how we do it. To excel in a Senior Manager position, we expect our employees to demonstrate or develop the following knowledge and skills:

Program Excellence

Actively collaborates across MAx to ensure aligned patient access strategy (i.e., identifies and addresses current and anticipated gaps while making changes to tactics, tools and communications as needed)

Supports a new brand or indication launch by leading the development of program Business Rules, processes, materials, and hub, vendor, and field team training

Develops program launch execution plan as part of launch master planning with PASS, internal matrix teams (i.e., Brand), and external vendors

Tracks and holds vendors accountable for Key Performance Indicators (KPIs) defined in contracts

Communicates with field and home office teams about program changes, with a focus on potential impact on customer and patient access experience

Collaborates with leadership, PASS teammates, and matrix teams to create the program strategy and share opportunities to optimize the approach

Uses subject matter expertise about the patient journey (e.g., therapeutic area, brand, indication, etc.) to identify common barriers to access and develop an approach for mitigating

Uses Market Access technical expertise (i.e., coding, reimbursement and payer polices related to Medicare, Medicare Part D,…