Manager, Diversion Services

Want to make a difference? Come be a part of the amazing work Every Mind is accomplishing!

Every Mind is not just a name; it’s a catalyst for change. We believe in the inherent value and potential of every individual, every mind. With a commitment to the building blocks of mental health, we have been strengthening communities and empowering individuals since 1957. Through our direct services, advocacy, and community partnerships, we foster an ecosystem of support that cultivates thriving communities.

Every Mind is hiring a Diversion Services Manager to join our Homeless and Housing Support Services team. This role is responsible for supporting the implementation and management of Every Mind’s Centralized Intake & Diversion team, which supports individuals and families navigating housing instability. Manager is responsible for leading staff management, supervision, and development, and ensuring scope deliverables, outcomes, and requirements are met.

At Every Mind, we're not just a workplace, we're a mission-driven community committed to mental wellness for all. Here's what you can expect when you join us:

• A Recognized Top Workplace in Montgomery County (Bethesda Magazine)
• Over 65 Years of service as a leading mental health nonprofit
• 210+ Team Members across 27 locations
• Culture of Trust, Integrity, and Innovation

• Medical, Dental, and Vision Insurance Options
• Employer-Paid Life & Long-Term Disability Insurance
• 401(k) Matching Program
• 47+ Days of Leave (Vacation, Sick, Wellness, Holidays, Birthday & More!)
• Pay Increases for Licensure Advancements
• Flexible Schedules & Remote Work Options
• Employee Assistance Program
• Referral Bonus Program
• Employee Discount Program
• Professional Development & Growth Opportunities

• Ensure high-quality, compliant service delivery in the Centralized Intake & Diversion program by monitoring program performance, outcomes, and adherence to regulatory requirements. Identify gaps and implement strategic improvements to meet or exceed program goals.
• Provide leadership, coaching, and performance management to staff, fostering a culture of accountability, professional growth, and continuous learning. Ensure staff receive ongoing training in key service areas (e.g., homeless prevention and intervention, harm reduction, motivational interviewing).
• Lead recruitment and onboarding process for staff in collaboration with Human Resources. Train, onboard, and supervise staff including monitoring of assigned tasks and client interactions and ensuring staff follow protocols, policies, and procedures.
• Develop, implement, and maintain Standard Operating Procedures (SOPs), policies, and program guidelines to ensure consistency, compliance, and operational efficiency. Regularly review and update processes to reflect best practices, regulatory changes, and organizational priorities.
• Support execution of data collection, analysis, evaluation, and quality assurance and control measures (ex. chart audits). Utilize metrics and analysis findings with leadership and staff to better meet client needs. Propose solutions and improvements as needed.
• Ensure documentation for direct services is completed according to contractual and funding requirements and program policies, ensuring timeliness and accuracy. Support preparation and submission of department reporting requirements.
• Communicate and collaborate with external partners including government staff, service providers, and others. Attend and actively engage in meetings, share expertise, and bring back information to strengthen, adjust service delivery.
• Serve as a subject matter expert, trainer, and administrator for eICM, HMIS and other tracking databases…