Sr. Clinical Health Manager

Sr. Clinical Health Manager, GMR Life

Remote Position

Annual Compensation: $125,000 - $135,000 DOE

Global Medical Response (GMR) and its family of solutions are dedicated to delivering compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. Here you’ll embark in meaningful work that will make an impact on you and the customers we service. View our employees’ stories on how we provide care to the world at

GMR’s Core Behaviors —keep care at the center, raise your hand,seekto understand, find a way together and be accountable—uniteour teamsand set us apart in emergency medical services.

• Provides development of and support for a comprehensive employee health, wellness, and resilience program (GMR Life).
• Aids employees and operations to connect with appropriate resources, disseminate educational and promotional information, and manage wellness situations.
• Consults with Human Resources and leadership to identify situationally appropriate solutions for employee wellness emergencies.
• Manages internal digital presence for GMR Life including Sharepoint, Okta application management dashboard, flyers, and social media.
• Assists GMR Manager of Clinical Mental Health to coordinate and manage the Peer Support and Critical Incident Response programs.
• Builds and maintains network of wellness champions across the company. Serves as company wide point of contact for wellness solutions and GMR goodwill ambassador to the emergency response community.
• As a remote position, most interactions will be technology-based (email, texts, calls, and Teams) with few in-person interactions.
• Responds to crisis calls from employees to assist them in navigating urgent and sensitive situations that may involve complex issues such as suicidality, domestic violence, substance misuse, and psychiatric conditions.
• This is a fast-paced and dynamic role requiring rapid transition between tasks.
• Independent critical thinking and resourcefulness are essential to success.
• Situational awareness and strong interpersonal communication skills are required.

• Along with other team members, coordinate and manage the GMR Peer Support and Critical Incident Response program
• Respond to provide guidance, coordination, and support in the wake of critical incidents
• Provide skilled crisis line follow up with individual employees, assisting them to navigate the benefits and mental health care system
• Work with other GMR team members to skillfully navigate sensitive employee situations including but not limited to psychiatric issues, potential workplace violence, impairment due to substances, fitness for duty, and suicidality
• Collaborate with the Director of GMR Life and Manager of Clinical Mental Health to expand and promote wellness offerings throughout GMR
• Coordinate and manage wellness programs in collaboration with Human Resources, Benefits, and local Operations including onboarding and NEOP opportunities
• Consult as needed with other company personnel to manage workplace and/or mental health crises
• Develop and maintain robust wellness communication channels in collaboration with Communications and Marketing
• Create timely educational content targeting emerging needs of personnel and Operations
• Serve as an ambassador to the emergency response community for GMR’s wellness innovations
• Along with the Therapy Dog Team Manager, assist in managing the wellness subsidiary groups including the Therapy Dog Team
• Assist in managing the Chaplaincy Program and the Peer Support Teams
• Provide tailored support and resources to the deployed personnel for OEM during federal, state, and local level disaster responses
• Collaborate with leaders at all levels during crisis response…