Practice Lead, Custom Development and Managed Services

Metafora is on a mission to modernize the Transportation & Logistics (T&L) industry. We have proven the market for our technology services—primarily in custom software development, enterprise software implementations, and technology-focused transformations — and have successfully delivered high-impact work for Carriers, Intermediaries and Freight Tech Companies.

Now, we are ready to move from a core strength to Technology and AI leadership. As the Custom Development and Managed Services Practice Lead, you will lead the Technology Capabilities by designing the growth strategy and scaling the practice. You will bridge the gap between commercial execution and elite delivery, building a predictable pipeline through opportunities identified through your team, your customer relationships, our Industry Consultants and our Sales team, while partnering with Metafora’s established delivery leaders to ensure every deal we touch creates value.

This is a high-visibility, hybrid role that combines commercial leadership with delivery leadership. You are coming in to professionalize and scale an existing, winning offering leveraging our current success and relationships along with your expertise and network.

• Business Development Network Management: Actively manage and grow relationships with mid-market and higher Carriers, 3PLs, Freight Brokers, Warehousing Providers, Freight Tech Companies, and other businesses in the industry looking to modernize their technology, build new solutions to accelerate value, or transition technology and services to a third-party provider. This combines managing introductions from our team, network relationships you already have, and developing new relationships as necessary to meet our goals.
• Market Positioning: Transform Metafora’s Custom Development capabilities from a current position of strength and market leading capabilities into an AI-powered offering capable of delivering at scale and efficiency. Transform Metafora’s Managed Services capabilities from an experimental level into an offering capable of operating at scale and profitability.
• Quota Accountability: Carry a revenue quota specifically for Custom Development and Managed Services work services, fueled by Metafora’s existing relationships, accelerated by your expertise and efforts to ensure Metafora is "in the room" for custom software development projects and managed services project discussions. This includes coaching your team on how to successfully manage Accounts and identify opportunities.

• Custom Development and Managed Services Practice Development: you’ll ultimately own defining, marketing and selling Metafora’s Custom Development and Managed Services Capabilities.
• The Custom Development and Managed Services Playbook: Formalize our "Delivery Playbook." You will partner with Delivery leadership to document and enhance our methodology to ensure consistency, speed, and high-quality outcomes.
• Collaborative Delivery: Accountable for project scoping and high-level strategy for Custom Development and Managed Services engagements. You will partner closely with our direct to customer Sales team ensuring a "no-ego" environment where sales and delivery are perfectly aligned.

• Support Efforts: Serve as the Executive "face" of our Custom Development and Managed Services engagements, providing senior-level oversight leveraging your experience and executive-ready insights to our clients.
• Industry Thought Leadership: Stay at the forefront of Technology trends (e.g., AI, Software Delivery Lifecycle, other emerging trends) to advise clients on the long-term…