Epic Professional Billing Analyst

About the Department The University of Chicago biomedical enterprise houses three entities: the Biological Sciences Division (BSD), the University of Chicago Medicine (UCM), and the Pritzker School of Medicine. Collectively called UCM, we are one of the nation's leading academic medical institutions and have been at the forefront of discovery, education, and clinical care since 1927. Located 20 minutes south of downtown Chicago, our Hyde Park main campus provides a single environment for learning, world-renowned basic science and clinical research, and outstanding clinical care.

The BSD is the largest academic unit within the University. The BSD is comprised of faculty from ten basic science departments, 13 clinical departments, and several Centers and Institutes. The approximately 1,300 faculty and 3,000 staff members working in the BSD collaborate across the organization to achieve our Mission, Vision, and Values (MVV):

• MISSION:
  As part of the University of Chicago, we pursue globally impactful solutions to seemingly unsolvable challenges. Through our rigorous research, innovative education, and comprehensive care and healing, we collaborate on life-changing advancements that create meaningful results for our community and the world, including a greater, more equitable future for all.
• VISION:
  Together, we elevate the human experience with knowledge and health care.
• VALUES:
  Commit to Excellence:
  We contribute our exceptional talents to all we do and empower the same spirit of excellence in others. Embrace Curiosity:
  We stay open to new ideas, champion diverse perspectives, and drive a culture of thoughtful risk-taking to deliver transformative innovation. Embody Equity:
  We identify systemic issues and then foster change to drive a more equitable environment inclusive of diverse people, ideas, and fields of science. Grow Together:
  We meaningfully collaborate with one another to create something bigger than we could ever achieve alone. Make a Difference:
  We lead with heart and compassion in all our interactions. We create positive change in our areas of influence, whether expanding scientific inquiry, developing the next generation of leaders, or healing our community. Take Ownership:
  We accomplish what we say we will and hold ourselves and one another accountable for our actions.

It is an exciting time to be a part of the University of Chicago and the BSD. Our team is helping to shape the future for our learners, staff, faculty, patients, and community.

Supports the maintenance and daily operation of Epic Resolute Professional Billing and related revenue cycle applications. Works closely with senior analysts and operational users to troubleshoot issues, perform build updates, test functionality, and help keep billing workflows running smoothly. Contributes to key optimization efforts but does not independently own system design or large-scale projects.

Assist with maintaining and updating components of Epic Resolute Professional Billing including credit card payment build front-desk payment support, and basic billing configuration under the direction of a senior analyst.

Support the creation and maintenance of insurance follow-up work queues. Help monitor workqueue behavior, elevate issues, and identify simple improvements to workflow efficiency.

Participate in testing activities for new functionality and system upgrades. Document results and flag issues to senior analysts and IT teams.

Help evaluate operational needs and translate them into service requests or minor configuration updates following established standards.

Maintain Epic Master File entries related to professional billing and perform routine updates to…