Vice President, Client Operations

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it's our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people's lives. It takes empathy, precision, and a strong sense of partnership—and that's exactly what you'll find here. We're a team of fast-paced fixers, empathetic experts, and outcomes drivers - people who care deeply about doing the right thing and doing it well.

Whether you're managing claims, supporting clients, or improving processes, you'll play a vital role in helping businesses and individuals move forward with confidence. Here, you'll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you're here, you're part of something bigger. You're part of a team that shows up, stands together, and leads with purpose.

Gallagher Bassett is seeking a strategic and execution-focused leader to join as Vice President, Client Operations. This role is responsible for leading critical operational functions that support client delivery, ensuring services are delivered efficiently, consistently, and king across business units, the Vice President will drive operational excellence, improve performance, optimize processes, and enhance service delivery outcomes.

The position sits at the intersection of strategy and execution, requiring a leader who can evaluate current operations, identify opportunities for improvement, implement scalable solutions, and drive measurable business results. This individual will partner closely with Sales, Client Services, Operations, IT, and Finance to strengthen operational effectiveness, support business growth, and deliver exceptional outcomes for clients and internal stakeholders.

This is a remote position with at least 15% travel.

• Lead client support functions, including new business implementation and onboarding, client setup, and ongoing support teams; establish priorities, capacity plans, service levels, and quality standards
• Lead operational improvements across client delivery functions; evaluate current processes and workflows, identify sources of delay, rework, and inefficiency, and implement scalable solutions that improve service delivery and operational performance.
• Partner with Sales, Client Services, and business segment leaders to align operational priorities, establish service delivery standards, and drive consistent execution across the organization.
• Own the client delivery operating model, including roles, handoffs, service level agreements, and governance; drive continuous improvements as the business evolves.
• Define and track operational KPIs; use data and insights to manage performance and support decisions regarding staffing, process improvements, and investments.
• Prepare monthly business segment performance reports and facilitate business reviews that drive clear decisions and accountability; support business segments in achieving sales, client retention, and profitability goals.
• Build strong partnerships across Sales, Client Services, Operations, IT, and Finance to ensure alignment, accountability, and coordinated execution.
• Provide leadership through coaching, mentorship, and talent development to strengthen team capabilities and support long-term organizational success.
• Foster a high-performing environment that values collaboration, accountability, inclusion, diverse perspectives, and continuous improvement.

Required:

• Bachelor's degree and 10+ years of experience in consulting, operations, transformation, or operational leadership roles, with end-to-end ownership…