Vice President of Operations, MultiPro Property Solutions

Lead Strategy. Optimize Operations. Drive National Growth.

Are you a strategic operations leader who thrives in fast-paced, high-growth environments? Do you enjoy building high-performing teams, optimizing operational performance, and partnering with executive leadership to drive business results? If so, Multi Pro Property Solutions wants you on our team.

Reporting to the President, Multi Pro, the Vice President of Operations will plan, direct, coordinate, and oversee Multi Pro activities in the organization, ensuring development and implementation of efficient operations, cost effective systems to meet current and future needs of the organization, and delivering on the value proposition to our clients. Their duties include consulting with senior leadership to determine business goals or initiatives, visiting with Regional Directors to relay information about company needs, and reviewing operational data to make inferences about the organization’s success.

Compensation & Work Environment Details:

Salary Range: $180,000 - $240,000

Bonus Target:
Total annual variable compensation at target is intended to approximate 25% of base salary

Work Environment:
Remote with travel up to 25%

What You’ll Do:

Drive Operational Strategy Influence, implement and communicate the strategic direction of the Multi Pro organization

Partner with the President in defining change management initiatives and act as the change leader who is responsible for the successful adoption of key initiatives

Maintain an understanding of the market, competitive properties within the region, and all other pertinent market forces

Collaborate with executive leadership to develop and meet company goals while supplying expertise and guidance on operations projects and systems

Build a Culture of Operational Excellence Create a culture of operational excellence, both within the market teams and throughout the company, bringing rigor, focus, hustle, and a continuous iterative improvement mindset to every aspect of Valet Living’s Multi Pro service offering

Develop clear performance metrics and create systems to continuously track and improve against them.

Foster a culture of safety, consistency, accountability, and continuous improvement

Lead and Develop High-Performing Teams Develop short-and long-term regional plans that drive maximum sales revenue and align with organizational goals

Hire and develop service-minded, exceptional associates, unleashing their potential to succeed

Manage budget and resource planning to ensure the company is prepared to meet new operational challenges and capable of rapidly responding to new opportunities

Drive Financial Performance Collaborate with marketing to determine proper sales and retention channels

Actively and consistently support all efforts to simplify and enhance the client experience. Ensure long-term client retention & satisfaction through the delivery of a consistently positive client experience and partnership at all levels of interaction

Support the company’s diligence process through identifying risks and opportunities and driving successful integration of acquisitions

Optimize Systems and Processes Establish, communicate, and implement organizational-related policies, practices, standards, and safety measures to ensure effective and consistent support and execution

Manage vendor relationships, including vendor performance, service agreements, and negotiations

Identify, recommend, and implement new processes, technologies, and systems to improve operational effectiveness

Perform other duties as assigned

What We’re Looking For Leadership

Experience:

10+ years of leadership experience managing multi-site operations and geographically dispersed teams.

Industry & Operational Expertise:
Experience leading large…