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Director of Shared Services - Call Center; Fully Remote
Remote / Online - Candidates ideally in
Chicago, Cook County, Illinois, 60601, USA
Listed on 2026-10-27
Chicago, Cook County, Illinois, 60601, USA
Listing for:
Mom's Meals
Full Time, Remote/Work from Home
position Listed on 2026-10-27
Job specializations:
-
Management
General Management
Job Description & How to Apply Below
- Develop and execute a shared services strategy aligned with business objectives.
- Identify and implement best practices to standardize processes across call center teams.
- Lead change management initiatives for centralized service models and new technologies.
Required
Skills and Experience:
- Bachelor's degree in Business Administration or related field.
- 10+ years in call center operations with 5+ years in senior leadership.
- Strong understanding of call center technologies, CRM/CTI, analytics, and AI.
- PTO, holiday pay, and holiday of choice.
- 401(k) match, life insurance, and short-term disability.
- Health, dental, and vision insurance with HSA and FSA options.
This role, Director of Shared Services
- Call Center (Fully Remote) at Mom's Meals, could be your next career step.
The Director of Shared Services
- Call Center (Fully Remote) role at Mom's Meals is now open for applications in United States.
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