Remote Director, Scaled Customer Success; SMB & Schools
Chicago, Cook County, Illinois, 60601, USA
Listed on 2026-10-27
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Management
Client Relationship Management, Account Manager -
Customer Service/HelpDesk
Customer Success Management, Client Relationship Management, Account Manager
Newsela is seeking a Director, Scaled Customer Success to lead strategy for our SMB and Schools segments, manage frontline managers, and drive outcomes across adoption, retention, renewal readiness and account health at scale.
You will own the expansion and retention playbook, develop a data‑driven coverage model, and collaborate with Sales, CS Operations, Product, Marketing and Enablement to maximize value for customers.
This role, Remote Director, Scaled Customer Success (SMB & Schools) at MaC VC, could be your next opportunity.
This role, Remote Director, Scaled Customer Success (SMB & Schools) at MaC VC, could be your next career step.
Are you ready to take on the Remote Director, Scaled Customer Success (SMB & Schools) role at MaC VC?
We would love to welcome a new Remote Director, Scaled Customer Success (SMB & Schools) to our team in United States.
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