Consulting Manager

Location:

US
- Georgia
- Atlanta
- Remote

Pega Professional Services helps clients turn Pega technology into measurable business outcomes. Our Delivery Excellence team strengthens how we deliver by developing exceptional delivery leaders, promoting consistent delivery practices, proactively managing risk, and continuously improving client outcomes.

As a Manager of Delivery Excellence, you will lead and develop a team of Project Delivery Leaders (PDLs) and Project Managers (PMs) while helping elevate delivery excellence across Pega Professional Services. You will combine people leadership, delivery expertise, coaching, and operational discipline to create an environment where our delivery leaders and teams consistently succeed for our clients.

• Lead, coach, and develop a high-performing team of PDLs and PMs, establishing clear expectations for delivery leadership and client engagement.
• Drive consistent execution across scope, schedule, budget, quality, governance, risk, and client outcomes.
• Coach delivery leaders to identify risks early, resolve issues proactively, and elevate with clarity and urgency.
• Maintain visibility into engagement health and partner with teams and leaders to address challenged engagements.
• Champion Pega’s evolving delivery practices, including Blueprint-led and AI-enabled delivery.
• Strengthen governance, delivery assurance, financial discipline, and operational excellence across engagements.
• Build delivery leadership capability through coaching, development planning, knowledge sharing, and reusable best practices.
• Partner across Pega and with clients and partners to drive successful business outcomes and continuous improvement.

• You are an experienced Professional Services leader who knows that great delivery starts with great people. You have the credibility to coach experienced delivery professionals, engage senior client stakeholders, navigate complex delivery challenges, and translate lessons from individual engagements into improvements that benefit the broader organization.
• You are outcome-oriented, commercially aware, collaborative, and comfortable balancing client success, delivery quality, team development, and financial performance.

• Significant experience in enterprise software, technology consulting, or Professional Services delivery.
• Demonstrated success managing and developing Project Delivery Leaders, Project Managers, Program Managers, or similar delivery professionals.
• Experience overseeing complex engagements and improving delivery outcomes across a portfolio.
• Strong understanding of Agile delivery, governance, risk management, financial management, and organizational change.
• Proven ability to coach high-performing teams and influence senior client and internal stakeholders.
• Strong executive communication, facilitation, negotiation, and problem-solving skills.
• Pega platform and Professional Services experience preferred.
• Experience with Blueprint and AI-enabled delivery approaches preferred.

• A rapidly growing yet well-established business, recognized as the BPM market leader
• Clients that include the world’s most innovative organizations
• Analyst acclaimed technology leadership in a host of industries and emerging markets
• A fast-paced, energizing, collaborative and rewarding environment

Base salary range for this role is 137, USD annually. This role may also be eligible for annual bonus OR commission, as well as benefits and other incentives.

The final compensation will be determined during the offer process based on the candidate's education, experience, skills, and qualifications, as well as market conditions and may vary from the posted range. We…