Manager Application Engineering Sheet Metal, Division Production Software

Manager Application Engineering Sheet Metal, Division Production Software Job Description Manager Application Engineering Sheet Metal, Division Production Software

The Manager, Application Engineering - Sheet Metal (RADAN) leads customer-facing application engineering and the day-to-day operations of Technical Support and Post Processor Integration for the sheet metal portfolio. The role translates business priorities into team objectives and oversees pre-sales technical engagement, support delivery, resource planning, software training and implementation, and integration projects.

This manager serves as both a people leader and technical expert, partnering with Sales, Product Management, Engineering, Quality Assurance, customers, partners, and delivery teams to support successful adoption of production software. The role provides technical leadership for RADAN, RADBEND, RADM-AX, RADTUBE, RADAN Bending, and RADQUOTE solutions while driving customer satisfaction, team development, process improvement, and effective use of technical resources.

People Leadership and Team Development

• Lead, coach, and develop Technical Support, Post Processor Integration, and Application Engineering professionals; set objectives, allocate resources, assess performance, and build technical capability across the team.
• Lead performance-management activities, including PTO approvals, performance reviews, development planning, and compensation recommendations.
• Mentor team members through coaching, training, and knowledge sharing, while fostering accountability, transparency, adaptability, and cross-functional collaboration.
• Monitor team workload, project commitments, support demand, and operational performance; balance resources, make timely evidence-based decisions, and make material risks.

Customer Support and Service Delivery

• Supervise and coordinate the daily activities of Technical Support and Post Processor Integration teams.
• Manage support queue operations to promote timely resolution of customer issues and consistent service delivery.
• Provide technical expertise and advanced troubleshooting assistance for supported product lines.
• Conduct customer follow-up and escalation activities, and identify, prioritize, and escape critical customer issues when necessary.
• Schedule and coordinate software training, implementation, integration, and related customer activities.
• Drive consistency and continuous improvement across support, training, implementation, and integration processes.

Application Engineering and Sales Support

• Oversee pre-sales application engineering, including customer discovery, technical presentations, demonstrations, feasibility studies, and proof-of-concept activities.
• Work with Sales to qualify technical requirements, identify risks, and communicate the business value and practical limitations of proposed solutions.
• Guide solution recommendations for sheet metal workflows, including CAD/CAM programming, nesting, cutting, punching, bending, automation, and production optimization, as applicable to the portfolio.
• Coordinate complex customer evaluations, implementation planning, and technical handoffs with delivery and support teams.
• Establish repeatable demonstration practices, technical enablement materials, training, documentation, and quality standards for application engineering.

Integration, Product, and Process Improvement

• Perform and oversee post processor modifications, configuration, customization, and integration projects.
• Partner with Product Management, Engineering, and Quality Assurance to communicate customer requirements, review software releases, provide product feedback, and identify improvement opportunities.
• Gather and communicate customer feedback to improve…