Clinical Investigations Manager

Clinical Investigations Manager
- Atlanta# Team Georgia Careers## Clinical Investigations Manager
- Atlanta Apply:
Atlanta:
Full time:
Posted Yesterday:
End Date:
November 30, 2026 (29 days left to apply):
JRExplore a World of Opportunity with the State of Georgia!

We are the force that drives Georgia!  Georgia State Government is a large enterprise, composed of various agencies and entities with a common goal to improve the lives of Georgia's more than 10 million citizens!  Join Team Georgia and impact lives everyday while receiving a robust benefits package designed for every stage of your career!
*
* Job Title:

** Clinical Investigations Manager
- Atlanta
** Agency:
** Department of Behavioral Health and Developmental Disabilities
** Job

Requisition :
** JR
* * Shift:
** Not Applicable (United States of America)
** Compensation Details:
** BASED ON EDUCATION AND EXPERIENCE
*
* Job Description:

***
* Job Title:

Clinical Investigations Manager
- Atlanta
**** Workplace: 200 Piedmont Ave, SE. Atlanta, Ga. 30034
**** Remote
* *** Travel: 10% statewide
***
* Job Summary:

*** Guide the day-to-day activities of investigations teams to meet established performance metrics.
* Supervise and direct investigators and team leads giving instructions and guidance through case supervision and developing necessary resources and tools if gaps are identified.
* Observe, review, and analyze processes to identify inefficiencies and areas where improvements could be made.
* Review written reports of findings to ensure that they accurately, clearly and thoroughly draw conclusions based upon evidence, testimony, policy, rules, regulations, etc.
* Resolve problems encountered in the investigation process, collaborating with internal and external stakeholders as needed.
* Build team collaboration in a remote environment.
* Review individual team members 'and overall team activities for process accuracy and productivity.
* Train new staff to include one-on-one sessions and shadowing.
* Collaborate within the Office of Investigations management team to set office goals.
* Participate in project development and management initiatives, internal operating procedures, and business processes.
* Provide investigative support as directed to other external investigative and regulatory/enforcement agencies.
* Conduct investigations as required.
* Assist with case management as needed.
* Delegate to team leads as needed
* Participate in and lead management/supervisory/team meetings and attend trainings.
* Coordinate investigations with other agencies as needed.
* Maintain a level of understanding and familiarity with the applicable rules and regulations, policies, provider manuals, etc. sufficient to perform the assigned duties and responsibilities.
* Provides technical support to the provider regarding deficiencies identified in an investigation.
* Coordinate and participate in onsite, unannounced visits to provider locations for the purposes of conducting investigations or determining provider compliance.
* Obtain and maintain certification in conducting investigations of serious incidents.
* Participate in the Community Mortality Review Committee meetings as required.
* Professional licensure is required (RN or Licensed Behavioral Health Clinician)
*** General responsibilities for all staff:
**** Accurate, thorough, and timely entry of data into multiple databases.
* Develop and maintain positive working relationships and communicate effectively with providers and other stakeholders, including other DBHDD offices and divisions.
* Project a professional image through in-person, phone, and electronic communications.
* Plan and prioritize workload to meet day to day needs.
* Read, screen, and respond to correspondence in a timely manner.
* Communicate effectively with providers and other stakeholders, including other DBHDD offices and divisions.
* Identify and prioritize critical issues within identified parameters.
* Use sound judgment to respond appropriately to internal and external contacts.
* Independently monitor deadlines to ensure timeliness and the meeting of established individual performance metrics.
* Execute high quality customer service by anticipating customer needs, providing services accurately, in a respectful and timely manner, and establishing and maintaining effective contact and follow through with customers.
* Collaborate and work effectively as a team member.
* Assist with projects as needed.
* Participates in team meetings and attend trainings.
* Overnight travel statewide as needed.
** For…