Lead Tech Ops Ops

Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture.

Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture. While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce.

We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business.

Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations. Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us!

This is a fully remote position, allowing you to work from home or location of record within the U.S. with no in-office requirements. You must be available five days per week during designated work hours. The work arrangement for this role is subject to change based on business needs and individual performance. This may include adjustments to on-site requirements or schedule expectations, as necessary.

The primary function of the Team Lead is the overall management of the operations for their designated team. This includes providing leadership, coaching, training, and mentoring to their team, ensuring all critical aspects of department issues are met and resolved appropriately. The Team Lead will meet with and provide coaching and feedback to their employees around areas of improvement and identify areas of success.

The Team Lead will be instrumental in assisting management by providing feedback on staff performance, client issues, and actions to be taken to improve the department and maintain success. The Team Lead must be able to identify and effectively communicate areas of training improvements and common performance deficits, as well as offer praise and positive promotion of a job well done.

• Supervise the work of their assigned team on a day-to-day basis which may include the delegation of work assignments
• Act as a liaison to other groups and departments to support team initiatives, and provide guidance on client expectations and timelines driving to a successful resolution
• Identify and work to remove obstacles that team members face in accomplishing their tasks
• Assist with hiring and onboarding new team members
• Provide training and assist with coaching and development of new and existing team members
• Facilitate business or team update communications through regularly occurring meetings, 1:1s or team huddles
• Provide input and recommendations to managers in the areas of performance management, promotional opportunities, employee terminations and performance issues which are generally followed by the manager
• Compile performance metrics for team to be delivered to leadership
• Develop and collaborate with leadership on best practices and ways to improve the team’s performance
• Lead team initiatives and execute on strategy
• Represent Tech Ops in cross team client escalations/departmental issues and strategize on solution ideas
• Occasional Travel may be required
• All other duties as assigned by Manager

• Bachelor’s degree required
• At least 2 years of experience in a lead or mentor position required
• At least 3 years of experience in Payroll and HR industry required
• Strong technical aptitude
• Comfort/experience communicating with Executive level…