Manager of Enrollment Operations

Impact Public Schools is seeking an experienced, detail-oriented Manager of Enrollment Operations to lead the administrative, compliance, and system infrastructure of our enrollment function. Distinct from field recruitment and direct sales roles, this position serves as the operational leader ensuring 100% compliance across student registration data, managing centralized communications, overseeing enrollment software systems (School Mint, Skyward), and directing event logistics for campus-based family onboarding.

POSITION:
Manager of Enrollment Operations TYPE:
Home Office

LOCATION:

Home Office positions work at our school sites across the Seattle-Tacoma area (Tukwila, WA, South Seattle, WA, Renton, WA, Tacoma, WA, Des Moines, WA) SALARY: $63,467-$90,638 annualized based on aligned years of experience up to 9 years STATUS:
Full time, year round, benefits eligible, non-exempt, in-person position START:
This position is year-round & hiring happens on a rolling basis. Start date will be determined as a part of the offer process.

REPORTS TO:

Director of Outreach and Enrollment

Deeply committed to the work and mission of Impact Public Schools, understanding that enrollment is critical to the health and stability of our organization, and recognizing that enrollment operations is fundamentally a customer service field. Exceptional operational leader with strong organizational skills, a systems-thinking mindset, and meticulous attention to detail. Collaborative team player who is personable, empathetic, and effective in multi-channel communications across diverse communities.

Adaptable self-starter with a willingness to work flexible hours, including periodic evenings and weekends, to engage and support families. Resourceful problem-solver with a strong willingness to find answers, resolve challenges, and drive solutions.

Administrative Leadership & Compliance Oversight

• Enrollment Communications Leadership:
  Manage the Enrollment Email inbox and primary phone line as the front line for the team, serving as an "air traffic controller" to connect prospective families with campus tours, outreach team members, and the enrollment process.
• Compliance & Document Audit Management:
  Audit enrollment documentation for student files to ensure all registration documents have been submitted, ensuring enrollment compliance standards are upheld.
• Systems Administration & Data Integrity:
  Make sure system integrations are working properly and serve as primary system administrator for enrollment software.
• Event Logistics & Onboarding Operations Onsite Event & Tour Logistics Supervision:
  Partner with the Director of Outreach and Enrollment for all events, serving as the central point of contact and logistics coordinator. While this role may conduct tours or lead events directly when needed, it is primarily responsible for coordinating, supporting, and empowering others—such as field specialists and team members—to lead them successfully across campuses.
• Onsite Resource & Campus Logistics Operations:
  Oversee campus event vendor relationships, maintain inventory for registration collateral and onsite presentation materials, and ensure seamlessly coordinated venue setups and welcoming spaces at each campus location.
• Onboarding Process Optimization:
  Work directly with the Director of Outreach and Enrollment to optimize new family onboarding, including collaborating on the production and distribution of the biweekly enrollment newsletter and coordinating logistics and follow-up for enrollment campaigns.

Other duties as assigned

• 3–5 years of progressive professional experience in operations management, educational administration, compliance oversight, or…