Remote Workforce Manager, Customer Success
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Management
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Customer Service/HelpDesk
Customer Success Management
Job Description & How to Apply Below
Sonova USA, Inc. is seeking a Workforce Manager, Customer Success to lead forecasting, capacity planning, scheduling and real-time management for our Customer Success team. You will be the subject matter expert for Calabrio Workforce Management, driving data-driven staffing decisions and dashboards.
You will partner with Finance, HR, Training, IT and Operations to align staffing with product launches and demand drivers, while ensuring data quality across systems. Remote/hybrid role with < 10% travel and strong Excel/BI capabilities.
Consider building your career as a Remote Workforce Manager, Customer Success at Sonova USA, Inc.
This opening is for the Remote Workforce Manager, Customer Success role at Sonova USA, Inc.
We are seeking a motivated Remote Workforce Manager, Customer Success to join Sonova USA, Inc. in Aurora, IL, United States.
The Remote Workforce Manager, Customer Success position in the Management & Operations field is open for applications.
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