Quality Assurance Manager-Electronic Security - Sterling

About Diversified:

Diversified is a global leader in audiovisual and media technology. We design and build innovative spaces and experiences for clients across industries such as corporate, entertainment, sports, retail, and government. Our team partners with organizations around the world to create environments that connect people through technology.

At Diversified, you'll work on exciting and complex projects with opportunities to grow your career. We offer a collaborative and flexible work environment, competitive pay and benefits, and a culture that values diversity, inclusion, and innovation. If you're ready to grow, create, and make an impact, Diversified is the place to do it.

At Diversified, we design and deliver technology solutions that protect, connect and elevate the world's most complex environments. Within our Electronic Security Solutions (ESS) team, we go beyond traditional security, engineering integrated electronic security systems including IP-based access control, video surveillance and intrusion detection systems that safeguard people, assets and operations.

The Quality Assurance Manager - Electronic Security is responsible for driving consistency, quality, and performance across ESS project delivery. You will reinforce installation standards and processes for integrated security systems, including access control, CCTV, and intrusion detection.

Working closely with project teams and field engineers, you will support issue resolution, monitor quality outcomes, and help ensure systems are delivered in line with client requirements.

Your role contributes directly to improving delivery standards, team capability, and overall project success.
This is a home-based role supporting Dallas TX. While work is primarily virtual, up to 25% regional travel is required. Candidates must reside in, or be willing to relocate to, the supported region.

• Deliver and reinforce Diversified installation standards, including training across termination, mechanical installation, and client interaction.
• Act as the primary escalation point for field issues, supporting timely resolution and maintaining project progress.
• Monitor onsite performance, productivity, and quality, providing feedback to support development and improve delivery outcomes.
• Lead QA/QC activities, including monthly reporting, issue tracking, and follow-up actions to ensure project compliance and completion.
• Provide onsite support for systems integration across access control, video surveillance, and intrusion detection systems.
• Ensure adherence to installation standards, governance, and quality assurance processes across all project phases.
• Support team development through mentoring, coaching, and structured growth planning.
• Oversee site safety, quality control, and ISO-related activities, ensuring compliance at all times.
• Verify site readiness, conduct surveys, and support commissioning to ensure successful system deployment.
• Collaborate with cross-functional teams to improve workflows, streamline delivery, and enhance operational effectiveness.
• Act as the onsite client escalation point and represent Diversified during project implementation.
• Oversee subcontractor performance, ensuring alignment with scope, quality, and safety expectations.
• Support internal training initiatives, including participation in Diversified Academy.
• Complete additional duties as required to support project and business objectives.

• High School Diploma or GED

• 3+ years' experience in commercial construction trades and settings.
• 3+ years' experience with Electronic Security Systems (ESS).
• Proficient in MS tools such as Excel, Word, etc.
• Demonst…