ECommerce Account Manager

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Office

Location:

Portsmouth, NH

Years of

Experience:

2-5 Years

Salary Range: $55k - $95k+

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Are you a super organized “people person” with a can‑do attitude and a flair for keeping complex projects on track and on budget? You could be Vital’s next eCommerce Account Manager!

• Manage client expectations through proactive communication and scope management.
• Manage production and timelines to ensure on‑time, on‑budget completion of all tasks within a project or ongoing digital marketing initiative.
• Manage complex eCommerce integrations with clients and third‑party partners.
• Retain a strong understanding of eCommerce platforms, including Magento, Shopify, and Woo Commerce, through on‑the‑job experience and certifications.
• Work with our senior digital marketing, website development, and brand strategists to develop project plans that meet client objectives.
• Work with our awesome designers, developers, copywriters, photographers, and other media‑production specialists to execute projects on time and on budget.
• Attend and help lead project kickoffs, weekly client status update calls, periodic planning meetings, and other critical milestone meetings.
• Manage client billing and look for opportunities to add value through additional projects and initiatives.
• Become the in‑house expert of the client’s business and industry.
• Stay informed about industry developments and best practices and apply cross‑platform learning to benefit your clients.
• Help make Vital a better place by finding opportunities to help improve our culture, our process, and our client results.

• Have at least two years experience working as a project manager or account manager in an agency or internal brand environment.
• Have experience managing projects within one or more of the following disciplines:
  • Performance‑based digital marketing with a focus on traffic and lead generation
  • Website development and design
  • Multimedia production (photo and video shoots, podcasting, etc.)
  • Brand strategy, including naming, messaging, and visual identity
• Have experience using project management software to keep projects on track.
• Have a working knowledge of digital marketing, website development/design, and/or brand strategies and best practices. We get especially excited about candidates who have experience in some or all of these disciplines:
  • Website information architecture and UI/UX
  • Wire framing and website content strategy
  • Blogging and content marketing
  • Search engine optimization (SEO)
  • Conversion rate optimization (CRO)
  • Email marketing
  • Social media marketing
  • Marketing automation
  • Link building
  • Pay‑Per‑Click (PPC) marketing
• Know Google Workspace apps like a pro. We’d love it if you were comfortable with Word Press, too.
• Be process‑focused, with the ability to manage multiple complex projects at once.
• Be comfortable leading both internal and client meetings and calls.
• Be a team player who is prepared to work closely with a creative team.
• Have excellent client management and communication skills and exceptional attention to detail.

• Have experience using Google Analytics to track and measure performance.
• Have experience using digital marketing tools such as Hub Spot, Moz, Sprout Social, Buffer, Mail Chimp, Constant Contact, Buzz Sumo, Crazy Egg, etc.
• Have experience using project management and collaboration tools such as Teamwork, Gather Content, InVision, and Userback.

• Competitive salary.
• Health benefits.
• Simple IRA.
• Flexible Work from Home
  
  Schedule:
  • Fluid workday hours (we just ask that you find time for 8 hours of work).
  • Freedom to choose a hybrid WFH and/or in‑office schedule.
• Great Perks – Read all about ’em →