Operations Operations Executive London

As an Operations Executive, you’ll be at the heart of Twirl’s project operations, building strong relationships with our clients and creator s while ensuring seamless delivery of projects. You’ll oversee client accounts, manage important projects, and ensure smooth communication between all. With a focus on meeting deadlines and delivering exceptional results, you’ll play a pivotal role in helping us grow while maintaining our high standards.

Plus, you’ll be working with some of the coolest consumer brands out there, building direct relationships with key decision‑makers and marketers—and yes, we get their awesome products sent to the office frequently!

• Build and maintain strong relationships with both brands and creators, acting as their primary point of contact.
• Provide regular updates to clients via email, Slack, or calls, ensuring clear and transparent communication.
• Support creators and brands by addressing their needs, resolving issues, and keeping projects on track.

• Oversee key projects, ensuring smooth execution and timely delivery.
• Facilitate communication between creators and brands to prevent misunderstandings and delays.
• Proactively identify and resolve delays/issues to maintain operational efficiency.
• Review deliverables to ensure quality is up to par, adhering to the standards of UGC, content marketing, and social media trends.

• Monitor accounts to spot opportunities and proactively prevent churn
• Identify ways clients can do more with Twirl over time
• Bring a sales‑minded attitude and hunger to grow client accounts (commission structure in place)
• Exceptional communication skills :
  Both verbal and written, with mistake‑free writing being critical.
• Multilingual Skills (Bonus):
  Speak another language besides English? That’s a big plus, as we work with creators/brands from all around the world!
• Empathy and interpersonal skills :
  The ability to connect and build trust with clients and creators.
• Social media and content marketing savvy : A strong understanding of the UGC space, content creation, and social media trends.
• Tech‑savvy :
  Proficiency with tools like Airtable, Notion, Loom, Slack, and our internal web app to stay organized and efficient.

While you can work remotely occasionally, we’d love to have you in our London office! We’re a strong, fun team, and working together in our cozy North Greenwich office (just 2 minutes from the station) is always more exciting. Expect daily coffee runs, a comfy workstation, and the best colleagues to collaborate with.

That said, remote work is fine (we all do it now and then), or you can spend a few weeks abroad if you’d like a change of scenery. All we ask is:

You have a strong Wi‑Fi connection.

A comfortable workspace (we’ll cover co‑working when you’re abroad).

An overlap of at least 6 hours with UK timezone—whether that means working nights or mornings is up to you.

• A Thrilling Work Environment:
  Be part of one of the most exciting creative industries right now. While we’re a startup, we pride ourselves on professionalism and have worked hard to become a thought leader in the UGC space. It’s an absolutely thrilling ride to be part of a hard‑working, FUN team (it will never get boring—in the best way).
• Work with the Coolest Brands:
  Build direct relationships with key decision‑makers and marketers in the consumer brand space—and enjoy the perks of receiving their awesome products at our office!
• Gym Membership: A body that moves thinks faster—we’ve got your fitness covered.
• Free Tech:
  We’ll equip you with the tools you need to do your best work.
• Flexible Holidays:
  Unlimited time off, as long as you get sh
  * t done!
• Cool Workspace: A cozy office in North Greenwich, complete with daily Grind coffee runs, a comfy setup, and amazing colleagues.

Interested? Apply today!

We’d love to hear from you. Please submit a 60‑second intro video via Loom along with your Linked In profile—that’s all we need for now!

Shortlisted candidates are invited to a screening task. After that, candidates will be contacted for an initial interview with our founder.

Twirl is an equal opportunity employer and values diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.