Work From Home Community Manager User

At User Interviews, we believe that the best companies in the world consistently deliver products and experiences that their customers love. We also believe that the only way to consistently build those products and experiences is to talk to your customers. Watch what they do. Understand why they do what they do. Figure out why they do things that seem irrational.

And once you’ve done that once, do it again. Start having constant conversations. In short, make customers your #1 priority through user research.

That’s why we exist. We help teams set up those conversations, that research, allowing them to discover and embrace user insights. We specialize in participant recruitment and management because you cannot do good research without good participants, no matter how good your other tools may be. We work with hundreds of companies every month, including user-centric organizations like Atlassian, Amazon, and Spotify.

Watch this brief video to learn more about the Marketing team!

Our Values in Practice

We are looking for a passionate and creative Social Media & Community Manager to join our team. In this role, you will play a crucial part in building and nurturing our online community, identifying and partnering with community evangelists, enhancing our brand presence, and fostering meaningful engagement across various social media platforms.

There is an amazing community of UX Research, Design & Operations professionals, not to mention all of the other people who do research (PwDR), that we should be engaging with every day. We need a talented someone to help us partner with them to amplify their voices in multiple areas:

• You can actively engage with the UXR community by responding to comments, messages, and mentions across all social media channels
• Building relationships with influencers in the broader community, our power users, and all kinds of UX evangelists to partner with us for virtual events, editorial contributions, and any other type of content that bolsters our community presence
• Organize and/or host the occasional live stream sessions to connect with our audience, share product insights, and address questions in real‑time

• Creating and implementing a dynamic social media strategy that enhances brand visibility and engagement
• Identifying emerging trends and opportunities within the social media landscape to keep our brand relevant

• Experience building unique, engaging content on Linked In, You Tube, Instagram, and emerging platforms such as Blue Sky and others
• Developing and curating compelling content that resonates with our audience, including graphics, videos, and interactive posts, from helpful infographics on Linked In to podcast shorts on You Tube
• Starting thoughtful conversations in UXR online communities within Slack, Reddit, or Discord and able to share UI resources (without being pushy)

• Experience ideating, organizing, and on‑camera moderating of virtual events such as webinars, AMAs with community experts, or half‑day virtual events (ourYouX event is one such example)
• Worked with internal stakeholders to source or independently source community experts for virtual events
• Strategize on the best and most compelling ways to repurpose virtual event assets across social media to engage the community
• Bonus points if well versed in platforms such as Zoom or Sequel

• Monitoring and analyzing social media metrics to assess community engagement and content performance
• Turning those insights into regular reports and recommendations for optimizing across social media platforms

• Experience partnering with Growth Marketing
• Help build and maintain relationships with influencers and brand advocates to amplify our reach and community presence
• Coordinate influencer and affiliate campaigns and partnerships that align with our brand values

• Fundamentally curious about, well, everything. Want to talk to people and be willing to learn something from them. Understand—instinctively and…