Manager, Marketing Operations

Toptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and team members based around the globe
, Toptal is the world’s largest fully remote workforce.

We take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold.

We are seeking a Manager, Marketing Operations to coordinate Toptal’s marketing initiatives and drive them to successful outcomes. This position plays a pivotal role in the organization - it blends strategic reputation and brand perception stewardship with hands‑on marketing operations enablement. Success in this role requires strong analytical skills, marketing operations rigor, and the ability to manage sensitive customer feedback at scale.

In this role, you will collaborate closely with senior leaders across Marketing Strategy, Growth Product, Revenue, Creative, and Events to ensure marketing operations are directly aligned with business needs. Your work will involve coordinating projects across product, brand, content, events, and creative operations, balancing analytical rigor with strong project management execution.

You will also own the end‑to‑end management of third‑party review platforms such as Trustpilot, G2, Clutch, and similar organizations. You will develop and execute strategies, processes, and communications that elevate Toptal’s external reputation while transforming customer feedback into actionable insights for Marketing and business leadership.

This role combines data‑driven marketing operations and reputation management, bringing together reporting and analysis with operational enablement. Through this work, you will help ensure Marketing operates at scale while continuously improving how the Toptal brand is represented and perceived externally.

This is a remote position. We do not offer visa sponsorship or assistance. Applicants must be authorized to work in the US at the time of hire. Resumes and communication must be submitted in English.

The following information is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or required skills.

• Develop and implement customer experience communications strategies relative to third‑party organizations and among key internal and external stakeholders.
• Project manage initiatives and projects across marketing functions, ensuring alignment with business needs, utilizing our in‑house operations management tools.
• Manage workflows, improve processes, and facilitate review cycles to deliver projects on time and with quality, ensuring that project management tools like Asana are reporting accurate and helpful information.
• Perform regular and ad‑hoc analyses using SQL, Google Sheets, or other reporting tools to provide actionable insights and verify activities. Track, report, and measure the success of activities.
• Provide thought leadership, strategic insight, and clear communication (written and verbal) to your team and the organization on the company’s marketing strategy.
• Develop and implement cross‑functional communications plans and processes for customer feedback and assessments.
• Write and present clear updates and progress reports that translate data into narratives for leadership and functional peers.
• Build relationships and coordinate with third‑party organizations to provide information, analyze and interpret data and respond to inquiries.
• Work with internal business leaders to respond to clients, social media, and other inquiries related to third‑party assessments.
• Partner with executives and senior leaders to achieve successful outcomes through major Marketing initiatives that result in new offerings, enhanced infrastructure, and processes. Your ability to learn the business, partner with executives, develop recommendations, and act swiftly to drive to completion will be key to your success.
• Be in constant communication with team members…