Social Media Specialist, North America

401k with employer matching 🌡️

🌎 Where: This is a fully remote role form the United States

🤝 Type: Full-time, salaried role

🚀 Join Us at Social Element! 🌟 Founded 23 years ago, we're a leading global full-service social media agency on a mission to Make Social Better for everyone. To us, better social means creating unskippable content, making scrolling safer for everyone, creating stronger connections with each other and making a huge impact. Now, we're on the lookout for a passionate Social Media Specialist to work on a leading brand in the world of heavy machinery and innovation.

As a Social Media Specialist you will join a team of community management specialists as the voice of our clients’ brand and a driving force in developing and growing online communities.

• Day-to-day social media community management, engaging with consumers, and communities on behalf of the brand across social channels.
• Actively engage with consumers 1:1, managing responses to questions, concerns, and general brand love.
• Be on the pulse of what’s new in social; knowledgeable about social platforms capabilities and offerings (including Facebook, Twitter, Instagram, and Tik Tok).
• Assist in revising engagement tactics and recommendations to clients in response to platform developments.
• Creation and on-time delivery of social media performance reports, including understanding of defining KPIs and making recommendations based on performance.
• Line Management of hourly team members, including training and onboarding team members and ensuring team members are up to speed on the latest tools and trends.

📱 Passionate and curious about social media, with an eye for trends and a love of internet culture.

💬 Possesses excellent written and verbal communication skills, with flawless spelling, grammar, and proofreading. Creative and adept at crafting engaging copy based on the client’s brand and tone of voice.

👀 Conscientious about attention to detail with the ability to multitask, prioritize, and balance multiple projects effectively without missing deadlines.

🤝 Strong collaborator and team player who does not hesitate to support the team, department, agency, and clients. Able to build and nurture relationships internally and externally.

🚀 Proactive problem solver who anticipates issues and identifies opportunities for increasing effectiveness and efficiency. Finds and implements solutions with minimal supervision.

✨ Commitment to excellence - developing high-quality work, taking full ownership of job responsibilities, and working non-standard hours when necessary.

🏅 Takes pride in what we do, what we create, within Social Element and in our community.

• Proven experience in online customer support, social media moderation or engaging with social media communities on behalf of brands on social
• Working knowledge of social media platforms, including Instagram, Facebook, Tik Tok, Twitter, and You Tube, and their audiences.
• Client facing experience is advantageous
• Any experience working with B2B or within logistics industries sought after!

Please note:

A personal Facebook account is required as this is how we connect to our clients pages.

Please note these benefits are for US based employees only

• 🏠 100% Remote working
• 🌞 33 days of holiday (including the bank holidays)
• 🎂 Birthday off
• 🐕🦺 Annual Occasion Day off for an important event
• 🙏 1 Volunteer day off
• 😷 Paid Sick time off
• ⚕️ Group Insurance Medical plans with generous employer contribution, including one plan that is employer covered
• 🤓 Dental and Vision plans
• 🏦 FSA & HSA Options, with employer contribution to HSA on select plans
• 👴🏽👵 401k with employer matching
• 🌡️ Employer Paid Long-Term/Short-Term Disability
• 🧑🤝🧑 Enhanced family friendly policies
• 😴 Career Break: After 1 year's service, can take between 4 weeks and 1 year unpaid leave.
• 👩⚕️ Wellbeing Support
• 🤗 3 x Wellbeing Days
• 🏖️ Flexible Fridays (Working half day)

The hiring process for this position will be made up of the following stages:

• ❤️ Culture + Connect Interview - with one of the talent team
• ✨ Skills + Experience Interview - with Social Media Manager and Social Media Specialist
• 💪 Chemistry Meet -…