Marketing & Communications Intern - Hybrid: Remote in Boston area in office

Position: Marketing & Communications Intern - Hybrid: Remote in Boston area with 2 days in office
Organizational Summary

Contraceptive care is basic health care. Yet too many patients in the U.S. struggle to access the care they want, when they want it.

A national nonprofit founded in 2014, Upstream USA partners with healthcare organizations to provide free training, education, and technical assistance to improve their contraceptive services and meet their patients' needs - at no cost to them. Over ten years, we've supported 200+ healthcare partners (including primary care practices, federally qualified health centers, health systems, and more) with a transformative approach that empowers patients to access the contraceptive care where they already receive most of their healthcare.

We're on a path to partnering with health care organizations that collectively serve 5 million patients by 2030.

We do not accept funding from pharmaceutical companies or the government. Our work is made possible by generous support from venture philanthropy. That privilege comes with high expectations about growth and scale and a focus on measurable outcomes and impact.

We're a 2023 Audacious Project recipient that continues to garner attention from many leading publications, including Harvard Public Health, Bloomberg, Med Page Today, Baltimore Sun, the Fresno Bee, and WBUR. We welcome individuals interested in career opportunities, partnerships, or philanthropic endeavors seeking additional information to visit our website ((Use the "Apply for this Job" box below).) or email us at info.

Position Summary

As a Marketing & Communications (Mar Comms) Intern on our Marketing and Communications team at Upstream, USA, you will have the opportunity to gain hands-on experience and contribute to various aspects of the Mar Comms function. You will work closely with members of our Mar Comms team to support departmental operations, content marketing, branding & design, public relations, and internal communications functions.

This internship offers valuable learning opportunities and exposure to the dynamic field of marketing & communications with an opportunity to gain visibility and hands on experience in the key marketing & communications functional areas listed below. Availability to commit to 40 hours per week for the duration of the internship preferable.

Essential Duties and Responsibilities

Mar Comms Operations

* Assist with website content updates via Wordpress CMS

* Assist Marketing operations with administration of Hub Spot email marketing system, including monitoring performance of forms, and assisting with projects to improve data cleanliness and operational efficiency.

* Monitor and analyze performance metrics across social media, email campaigns and web traffic, translating raw data into concise actionable summaries for the team (primarily via Hub Spot and Google Analytics).

Content Marketing

* Extract high-impact quotes from video transcripts to identify "hooks" for target audiences

* Contribute to and organize a centralized Mar Comms quote database, categorizing assets by theme and audience to streamline future content creation and storytelling

* Develop first drafts of engaging content for Linked In ensuring all posts align with Upstream's brand voice and engagement goals

Branding & Design

* Create social media graphics using Canva or Adobe Creative Suite

* Support the organization's rebrand project by migrating legacy documents into new brand templates

Public Relations

* Support daily news monitoring

Internal Comms

* Assist with intranet maintenance and updates

* Support internal newsletter distribution and track engagement metrics (via Google Forms)

* Assist with the collection and analysis of survey metrics from our org-wide retreat (via Google Forms), and prepare presentations to summarize findings for leadership

* Additional duties as assigned

Required Education, Experience, Knowledge, Skills and Ability

Upstream fosters a mission-oriented workplace and welcomes applicants of all backgrounds. The ideal candidate upholds our mission of accessible, patient-centered contraceptive care, builds trust through empathy and honesty, and contributes to a collaborative culture. They bring enthusiasm to their work, creating opportunities for connection and…