Content Operations Associate

Company Description

Informa Festivals marks an exciting new chapter in B2B events, bringing some of the world's most influential creative, technology and business festivals together. We're combining prestigious events like Cannes Lions, Black Hat, Money
20/20, GDC, and London Tech Week with cutting‑edge marketing intelligence platforms and advisory services to deliver unmissable experiences and insights.

Our festival‑led approach reimagines traditional B2B events, creating powerful, immersive experiences that drive innovation and industry advancement. Building on decades of expertise and powered by Informa’s international reach, we’re shaping the next generation of business festivals.

Money
20/20 is the world's leading premium content, sales and networking platform for the global money ecosystem. From in‑depth analytics to inspirational speakers, our world‑class insight and networking opportunities help our customers stay ahead – powering strategies and switching mindsets. The future promises a faster, smoother, more connected money ecosystem. Money
20/20 promises the clearest, sharpest vision of what’s next.

This role is based in our 605 Third Ave, NY office

This Content Operations Associate role will sit within the operations team to support the operational delivery of the Money
20/20 Speakers & Content programs at the Money
20/20 shows and bespoke special events. Content refers to a variety of elements at Money
20/20 which involves speakers, content conversations, or AV elements; podcasts, main stages, editorial content, sponsored content, meetups, fringe events, industry nights, closed‑door sessions, and other content‑driven activities. Our aim is to deliver world‑class customer service along the speaker journey.

In this role, you will be a core support both in the lead‑up to and during the on‑site delivery of the shows.

• Execute comprehensive speaker onboarding for Money
  20/20 USA show and bespoke events, covering speaker hub updates, registration, profiles, VIP arrangements, and session coordination
• Partner with the marketing and product teams to ensure all marketing collateral featuring speakers and content is correct, including website, email campaigns, social media, and app
• Manage and maintain the speakers inbox throughout the USA show cycle and support global shows
• Own the production and delivery of speaker gifts and exclusive experiences
• Oversee and lead on post‑show deliverables, including gathering speaker feedback, testimonials, and distributing event photos and follow‑up materials
• Direct speakers lounge, and exclusive speaker‑only areas site at Money
  20/20 shows and special events
• Coordinate the purchasing and shipment of speaker/content enhancements
• Maintenance of speaker tracking documents; regional and global

• Event experience, preferable
• Demonstrated success in a role that requires strong planning, prioritization and implementation skills with focus on detail
• Ability to work in a high‑performing, fast paced environment
• Works well within a team
• Self‑motivated, accountable and sets own goals
• Good communication skills and great customer service
• Patient, calm and composed under pressure
• As this role supports across shows across the different time zones, alternative work hours will be required, as necessary
• On‑site delivery, available to travel within the US, with potential expansion to the Netherlands and Asia.

We believe that great things happen when people connect face‑to‑face. That's why we work in‑person with each other, or with customers and partners, three days a week or more. When you're not spending time together in one of our offices or other workplaces – like at an Informa event – you get the flexibility and support to work from home or remotely.

We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here's some of what you can expect when you join us. But don't just take our word for it – see what our colleagues have to say at

• Great community: a welcoming culture with in‑person and online social events, our fantastic Walk the World charity day and…