Internal Communications Program Manager

Job Title:
Internal Communications Program Manager
Location:
San Francisco, CA 94107 (Remote Work)
Duration: 09 Months

Job Description:
We are seeking a highly motivated and experienced Internal Communications Program Manager to join our team. In this role, you will play a pivotal role in overseeing key internal communication initiatives and will be at the heart of ensuring our employees have the information they need to help us achieve our mission, to help our customers create lives they love.

Responsibilities:
Internal Communication Channel Management: You will take the lead on channel management and ensuring communications are in the right channels for the right audiences for cross-company announcements and initiatives.

Write and manage key channels, including: executive emails, messaging for business updates and announcements, team town halls, talking points, executive engagement plans, and more.
Serve as trusted advisor on internal comms to our senior leaders, guiding the strategy and execution of their internal communications engagements

All Hands Program & Production Manager: You ll be responsible for helping in managing the end to end execution of our ~monthly, company wide all hands. This includes:
Manage logistics and project management of the event production including acting as a production manager and liaisoning with the AV Team to ensure a smooth program for all involved and watching.
Coordinate content collection and ensure key deadlines are met.
Partner with the deck designer and teams to ensure we have compelling visuals.
Support the live event, held live in our San Francisco office on a ~monthly basis.

Channel Metrics and Measurement: You will be responsible for tracking key metrics to measure the success of the internal communications function across channels, including around all hands, intranet content, and other channels and advise on how we should adjust our strategy based on the data.
Implement tracking and reporting to measure progress against organizational objectives.

Qualifications:
7+ years of experience in internal communications or a related field
Strong project management skills with the ability to manage multiple priorities simultaneously
Experience implementing and using intranets as a core internal communications channel, within a broader channel mix
Proven track record of leading and executing successful internal communication programs
An eye for detail and systematic approach to managing and updating program and project resources
Experience collaborating effectively with cross-functional teams and introducing new ways of working with Internal Communications as a strategic partner
Proficiency in content management systems and internal communication tools is a plus.

Experience with intranet migrations or content management is a plus.
A can-do attitude, and someone who holds themselves accountable for deliverables and outcomes
Comfortable speaking with, counseling, and influencing senior leaders
Intranet management experience is a plus