Content Specialist, Client Communications

Position Summary

Ascensus is the leading independent technology and service platform powering savings plans across America, providing products and expertise that help nearly 16 million people save for a better today and tomorrow. The Content Specialist will be responsible for content development, execution, and oversight of marketing campaigns and initiatives for the assigned line of business. Through consultation, creativity, and a focus on the user experience, this individual will collaborate with marketing and business stakeholders to implement effective communications and craft copy that drives business growth, client retention, and desired outcomes.

This includes developing content within Ascensus brand standards for a variety of touchpoints with a focus on writing for digital experiences such as web, email, video, and social media.

• Turn strategic initiatives and industry trends into tactical solutions.
• Understand and assess business needs in order to craft clear, concise, and effective messaging.
• Manage all aspects of complex communications, including content development, project planning, and the creation of multiple versions based on data, logic, and branding.
• Represent marketing at key meetings to provide status updates, consultation, general project support, and innovative solutions.
• Establish strong relationships with business stakeholders by delivering on project specifications and deadlines.
• Create meaningful content leveraging AI tools that is clear, actionable, and engaging—converting leads to clients and turning clients into loyal fans.
• Fluent in copywriting for a wide variety of marketing mediums across web, email, print, video scripting, presentations, articles, white papers and more.
• Use Microsoft Office Suite – Word, PowerPoint, and Excel—as well as project‑management and CMS software tools to assist in the management of workflow, content planning, and other marketing operations.
• Participate in and adhere to quality‑control best practices related to proofreading, reviews, and securing approvals.
• Measure effectiveness of communications using methods such as A/B testing.
• Protect, secure, and properly handle all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients.

• Excellent writing, editing, and presentation skills.
• Experience writing for UX screens and collaborating with UX designers for content.
• Ability to write and communicate effectively and professionally across multiple media, including digital, social, and print, while considering SEO strategy and optimization tactics.
• Experience with AI copywriting tools.
• Excellent decision‑making, communication, critical thinking, project management, and follow‑through skills.
• Accurate, detail‑oriented, and able to meet deadlines consistently.
• Self‑motivated team player comfortable working in a fast‑paced, collaborative environment.
• Minimum of five years of related experience; samples and portfolio are required.
• Four‑year college degree in marketing, communications, or a related field.
• Understanding of a regulated industry; financial services experience a plus.

For all virtual remote positions, applicants must provide an uninterrupted workspace, family care arrangements during business hours, and an internet connection speed of at least 25

Mbps. If multiple users share the same connection, a stronger bandwidth is required. Call‑center applicants must either hardwire equipment directly to the router or work in close proximity to the router.

The national average salary range for this role is $80‑100k base pay, exclusive of bonuses and benefits. Actual salary offered may vary based on location, experience, performance, and internal alignment. Benefits may include 401(k) match, medical, dental, vision, paid‑time‑off, health savings account, and 529 college savings match programs.

We are proud to be an Equal Opportunity Employer.