Director, Segment Communications

Director, Segment Communications

Our purpose at Thomson Reuters is to Inform the Way forward. Together with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. Our people, products and customers turn this purpose into action every day and create meaningful positive impact on communities around the world.

We seek a seasoned, agile, and forward‑thinking communications professional to elevate our segment/commercial communications. As the single point of contact for segment leaders, you will develop and deliver a coherent and compelling strategy across internal and external communications. You will articulate segment achievements and business strategies, enhancing our brand’s market standing and colleague engagement across new and existing channels and audiences.

• Lead internal and external communications strategy for the Legal Professionals business segment.
• Engage directly with the segment president on major business moments, announcements and thought‑leadership opportunities.
• Act as a trusted advisor to senior executives, offering high‑level strategic counsel on all matters related to communications, including messaging, cadence and media handling.
• For external communications (50% of role) develop and execute a communications strategy and best practices: organize speaking opportunities, develop a dedicated and bespoke media engagement strategy, create social‑media strategy, develop messaging and speaker notes, and proactively secure strategic media coverage.
• Manage two direct reports:
  Manager, Media Relations and Manager, Influencer Relations – both dedicated to the legal‑tech space.
• For internal communications (50% of role) develop a communications strategy and processes for communicating both to segment colleagues and to the enterprise; support is provided by an internal communications partner.
• Deliver a program of market‑leading customer storytelling opportunities, sharing customer impact stories, testimonials and wins across internal and external channels.
• Partner with product, engineering, marketing and other teams to weave product moments into segment narratives.
• Monitor industry trends, competitor moves and regulatory shifts to offer timely advice and adjustments to the segment communications strategy.
• Participate in crisis communications as part of the coverage roster, including out‑of‑hours incidents that pose reputational risk.

• Experience working at a technology company within a highly matrixed environment.
• Proven experience (8+ years) in commercial, executive or corporate communications within a matrixed environment for a publicly traded global technology company.
• Excellent written and verbal communications skills, able to distill complex financial information into clear and compelling messages for diverse audiences.
• Deep knowledge of and excellent relationships with top‑tier media contacts; skilled media‑relations capabilities at senior‑executive level.
• Good experience of internalcomms strategy and planning.
• Experience developing and maintaining proactive relationships at a C‑suite level.
• Strong leadership skills with the ability to collaborate and build consensus across functions and senior executives.
• Exceptional attention to detail and the ability to manage multiple, competing priorities in a fast‑paced environment.

Work within and deliver quality work in line with the TR values framework. Support the team to meet KPIs set by communications leaders in line with the OKRs.

• Hybrid work model: 2–3 days a week in the office depending on the role, with optional work from anywhere for up to 8 weeks per year.
• Flexible work‑life balance policies and “Flex My Way” workplace policies.
• Career development and growth programming, including skills‑first approach and AI‑enabled learning.
• Industry‑competitive benefits: flexible vacation, two company‑wide mental health days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programmes…