Associate Client Service Director

Department: Account Services

Reports To: Director, Client Services

Location: Phoenix, AZ

Employment Type: Full-Time | Exempt

The Associate Client Service Director manages day-to-day client relationships and oversees the execution of integrated marketing campaigns across multiple platforms. This role is responsible for coordinating internal teams, managing project timelines and deliverables, and ensuring work aligns with client objectives and agency standards.
The ideal candidate brings strong project management and communication skills, with the ability to collaborate effectively across departments while maintaining a high level of organization and attention to detail. Success in this role requires the ability to thrive in a fast-paced, deadline-driven environment.

• Manage day-to-day client communications and serve as a primary point of contact for assigned projects
• Coordinate campaign execution across internal teams, including creative, media, digital, and production
• Develop and manage project timelines, scopes, and deliverables to ensure efficient execution
• Participate in client meetings and assist in presenting campaign updates and recommendations
• Ensure all deliverables meet agency quality standards and client expectations
• Support the execution of integrated marketing initiatives across multiple platforms
• Assist in developing project scopes and briefing internal teams to ensure a clear understanding of client objectives and deliverables

• Excellent written and verbal communication skills
• Strong collaboration skills and ability to work effectively across departments
• Strong organizational and project management skills
• Ability to manage multiple projects and priorities simultaneously
• Strategic thinking and problem-solving skills
• Understanding of integrated marketing channels, including digital, media, creative, and PR
• Ability to thrive in a fast-paced, deadline-driven environment

• Bachelor’s degree in Marketing, Advertising, Communications, Business, or a related field
• 10–12 years of account management experience in an advertising, marketing, or communications agency environment
• Proven experience managing integrated marketing campaigns and coordinating cross-functional teams

When you join our team, you can expect solid work-life balance and fulfilling career potential in one of Phoenix's most recognized and well-respected agencies. We’re proud to be an inclusive company that celebrates diversity, and we appreciate the value it adds to our agency.

• Competitive pay with opportunities for growth.
• Remote-first work environment with flexible schedule.
• Low medical insurance premiums, with additional coverage available at an incremental cost, including family medical, dental, and vision.
• Employer-paid life insurance, with the option to purchase additional life insurance, as well as short-term and long-term disability plans.
• Employee wellness program designed to support your physical, financial, and overall health journey.
• Employee mental health resources including an Employee Assistance Program (EAP) to assist with issues that may negatively affect performance and productivity.
• Employee Stock Ownership Plan (ESOP) with automatic enrollment.
• 401(k) Plan with 100% vested annual Safe Harbor contribution.
• Generous and flexible Paid Time Off (PTO), offering 15 days immediately upon your start date to help you establish and maintain a healthy work-life balance. Additional PTO days increasing with tenure.
• Opportunity to celebrate and commemorate eight paid federal holidays.
• In addition to your regular PTO and paid company holidays, enjoy a paid Winter Break each year, from Christmas Day through New Year’s Day.
• Beautiful office for collaboration with colleagues and clients with free underground parking.
• Semi-annual office supply gift cards to keep your remote work environment running efficiently.
• Generous Professional Development Policy including paid memberships to professional organizations to expand your knowledge base and increase your expertise.
• Professional…