Customer Success Manager
Austin, Travis County, Texas, 78716, USA
Listed on 2026-06-07
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Marketing / Advertising / PR
Digital Marketing, Client Relationship Manager
Join MVF's Brand Amplification team as a Customer Success Manager - a client-facing role at the heart of MVF's B2B media business, where you will own a portfolio of digital campaigns, build lasting client relationships, and help shape the growth of our Brand Amplification product suite.
What We’re Offering YouSummer Fridays
Competitive holiday benefits - 25 days a year paid holiday, plus 8 bank holidays (increases 1 day a year up to 30 days)
Hybrid working - 3 days a week in the office
Closed for Christmas holidays - Extra days not taken from your annual holiday allowance.
Work from anywhere for 2 weeks a year
Life Assurance and Income Protection to protect your loved ones
Benefits allowance for health, dental, and vision coverage
Six months paid maternity leave, and one month paid paternity leave (subject to qualifying conditions) inclusive of same-sex and adoptive parents
Defined Contribution Pension and Salary Sacrifice Scheme
Be Well:
Our award-winning wellbeing and mental health programme to support all MVFers and their familiesFamily Forward support for our MVF parents and their mini-mes
2 charity days a year
Free breakfast when in the office
Are you confident, proactive, and client-focused? Do you enjoy being in front of clients, have a passion for digital media and take pride in the campaigns you manage? If so, this is an exciting opportunity to join MVF's Brand Amplification team as a Customer Success Manager.
In this role, you will be a key point of contact for a portfolio of B2B clients, managing their campaigns day-to-day and building strong, outgoing relationships. You will work closely with and report into the Revenue Operations Manager, contributing to client renewal strategies and feeding back campaign performance, market intelligence, and product ideas to help shape how the team grows. You will support MVF's Brand Amplification suite - mainly MQLs, as well as newsletters, sponsored content, advertorials, and display ads - and play an active role in improving both campaigns and processes.
This role suits someone who is proactive and confident: you do not wait to be told what to do, you communicate clearly, and you bring thoughtful observations back to your manager to help drive better outcomes for clients and the business.
ResponsibilitiesServe as the day-to-day point of contact for a portfolio of B2B clients, building trusted relationships with both sales and the client.
Conduct regular check‑in calls with clients to discuss campaign performance and make relevant amendments and optimisations.
Manage live digital campaigns end‑to‑end, ensuring they are trafficked correctly, performing against KPIs, and delivering maximum value for clients.
Handle client queries and day‑to‑day questions with professionalism and confidence.
Prepare bespoke proposals and campaign reports for clients, presenting data‑driven insights and recommendations clearly.
Support the Revenue Operations Manager in developing client renewal strategies - contributing performance data, client feedback, and observations that inform renewal conversations.
Understand client performance and the metrics clients use to determine campaign success.
Actively contribute to building the commercial value of MVF's Brand Amplification portfolio and bring ideas for new upper‑funnel products or campaign formats.
Conduct regular competitor analysis - researching other MQL vendors and digital advertising companies on pricing, ad formats, and client portfolios.
Stay across industry trends in B2B demand generation and branded content, flagging relevant developments to the wider team.
The Brand Amplification team sits within MVF's media business, dedicated to connecting B2B brands with high-quality, in‑market audiences. We operate across a full suite of upper‑funnel products - from MQL campaigns and sponsored content to newsletters, advertorials, and display advertising - with a daily focus on delivering exceptional campaign outcomes for our clients.
What Success Looks LikeClients receive consistent, proactive communication and feel confident their campaigns are being well‑managed through regular check‑in calls and campaign updates.
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